topic Re: Not registered on network in Get Support

Not registered on network

wg007 — Wed, 05 Jan 2022 17:14:39 GMT

Out of nowhere, I'm suddenly unable to send or receive calls or text messages. When I try to place a call, I get the error message "Not registered on network". When I try to text, it says "Currently unable to send your message. It will be sent when the service becomes available." I'm in Ontario. I haven't changed my plan, my bill is paid up, I haven't touched my SIM card, this happened totally out of the blue. How do I fix it?

Re: Not registered on network

Jb456 — Fri, 24 Jul 2020 02:02:01 GMT

Out of curiosity is this a phone that you purchased second hand? It might be possible that it's been blacklisted if it was a second hand purchase.

What model of phone do you have?

When you log into your account. Does it say active?

What other things have you tried on the phone.? Reboot? Etc.

Do you have another phone lying around to out your sim card in to see if it does the same thing?

Did you receive a text possibly about a port? Maybe your sim has been sim jacked.

Any further details you can provide would be helpful!

Re: Not registered on network

gpixel — Fri, 24 Jul 2020 02:01:57 GMT

@wg007 maybe the sim came loose, turn off the phone remove the sim and inspect it. if all looks good reinsert it in the phone and reset your network settings

Re: Not registered on network

popping — Fri, 24 Jul 2020 02:08:17 GMT

@wg007

Your SIM card may be moved around a bit inside the SIM card slot. Take you SIM out and insert it again. Reboot your phone and report result.

Re: Not registered on network

wg007 — Fri, 24 Jul 2020 02:08:20 GMT

I purchased it from Best Buy as an open box, so I assume they verified that it was not a blacklisted item.
It's a Samsung Galaxy A50, purchased in mid-June.
My Account Status is Active.
I've tried restarting it, and I've tried toggling airplane mode on/off.
I don't remember getting a text about a port.
Good questions, all!

Re: Not registered on network

geopublic — Fri, 24 Jul 2020 02:10:14 GMT

@wg007 Restart your device. If that message doesn't go away then your device has been blacklisted. To verify test you sim in another phone. If it connects to the network then you will need a new phone.

Re: Not registered on network

Jb456 — Fri, 24 Jul 2020 02:10:58 GMT

@wg007 . It would be best to get in touch with the moderators for assistance. Two ways to reach them.

2- or via private message if simon the chat bot is giving you issues. The private message link is below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope they can resolve your issue.

Re: Not registered on network

wg007 — Fri, 24 Jul 2020 02:12:37 GMT

Welp, I feel really dumb now. That's exactly it- the SIM card came loose. Didn't know it could do that! Happy for the simple solution and very grateful for the assistance, everyone. Much obliged.

Re: Not registered on network

LovesToPM — Fri, 24 Jul 2020 02:13:27 GMT

You can check here with your IMEI to see if it has been blacklisted

https://www.devicecheck.ca/check-status-device-canada/

Best Buy is a reputable company. You may be able to get a refund if there's a problem.

Re: Not registered on network

krs99 — Wed, 05 Aug 2020 04:39:29 GMT

I have the same problem with a Galaxy S4 mini.

Had that phone with PM originally, then switched to aniPhone 4 and now back to the Samsung.

With the SIM card in the iPhone 4 I get connected to the network, with the Samsung I don't.

Do I somehow need to register the Samsung IMEI number?

Re: Not registered on network

LovesToPM — Wed, 05 Aug 2020 04:50:56 GMT

@krs99

You can check the IMEI of your Samsung to see if it has been blacklisted

https://www.devicecheck.ca/check-status-device-canada/

If the phone has not been blacklisted, make sure the SIM card fits snugly in the SIM tray slot.
If there is a little play, perhaps attaching a piece of tape on the back of the SIM card may help.

You can also try another working SIM card in your Samsung to rule out any hardware problems with your phone.

Re: Not registered on network

krs99 — Wed, 05 Aug 2020 17:38:10 GMT

Thanks for the reply.

I had used the Samsung phone for a few years before I switched to try out the iPhone and I now want to go back to the Samsung phone, so I didn't think there was any chance the Samsung was blacklisted.

But I double checked anyway using the link you posted and the Samsung IMEI checks out OK.

So it seems Public Mobile doesn't somehow need to associate or register the IMEI number of the Samsung phone with the SIM card - that's what I was wondering about.

I'm going to try inserting the SIM card in the Samsung again and see if I can add a piece of paper to make sure it's snug.

I would have thought if the contacts didn't make properly I would get a "No SIM" message, which I do not - just the Not registered on network when I try to call someone.

Re: Not registered on network

gpixel — Wed, 05 Aug 2020 18:52:15 GMT

@krs99

From the Home screen, navigate: Apps. > Settings > Backup and reset.
Tap Reset network settings.
Tap Reset Settings.

Re: Not registered on network

Sumonsrabon — Sun, 28 Feb 2021 21:19:00 GMT

Virgin network

Re: Not registered on network

JK8 — Sun, 28 Feb 2021 21:23:23 GMT

@Sumonsrabon wrote:
Virgin network

Can you give us more details? Are you trying to port your number? Are you already with Public Mobile?

Re: Not registered on network

HALIMACS — Sun, 28 Feb 2021 21:29:35 GMT

@Sumonsrabon

Try rebooting phone, remove SIM and reinsert, reset network settings.

Refer to this link below for more details on the porting process:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Re: Not registered on network

krs99 — Mon, 01 Mar 2021 04:05:18 GMT

When I had that problem I ended up doing nothing on my phone - no rebooting, no resetting anything.

Public Mobile eventually did something on their end to fix that problem.

I have not had any issues since.

Re: Not registered on network

cavemantoronto — Mon, 01 Mar 2021 04:06:29 GMT

@krs99 wrote:
When I had that problem I ended up doing nothing on my phone - no rebooting, no resetting anything.
Public Mobile eventually did something on their end to fix that problem.
I have not had any issues since.

There could have been a network issue. Public Mobile had issues with the network last week.

Re: Not registered on network

GardenGurl222 — Thu, 27 Apr 2023 15:59:39 GMT

Having the same issue but I also cannot sign into my account. I've changed nothing and I've had this sim for... ever

Re: Not registered on network

softech — Thu, 27 Apr 2023 16:15:01 GMT

@GardenGurl222

or reset it.

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to self reset the password, PM support will be able to help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there