topic Re: Emergency, Please help asap in Get Support

Emergency, Please help asap

mualanj — Wed, 05 Jan 2022 17:14:37 GMT

Dear public mobile, my plan is 15 dollar canada-wide talk. I just made a payment of 15, now my account is showing

Available Funds: $15.00
Payment Due Before: Jun 25, 2020
Payment for Next Cycle: $15.00
Amount Owing: $0.00

I dont know what to do, when I try to talk it says my plan does not have a talk option(probably quota exceeded).

If i change my plan to a different 15 dollar plan now, would i be able to make call right away?

Thanks for all the support.

Re: Emergency, Please help asap

RossN — Fri, 19 Jun 2020 19:47:19 GMT

@mualanj hi you are probably out of minutes just buy the 5 dollar 500 min add on they will roll over till used up you should delete your phone number you are on a public forum click 3 dots top right corner to edit post

Re: Emergency, Please help asap

geopublic — Fri, 19 Jun 2020 19:46:05 GMT

@mualanj Purchase the 500 minute add-on for $5 to be able to make a call right away. Unfortunately renewing you plan early using selfserve is not possible.

Just dial 611 from your phone and purchase the add-on.

Re: Emergency, Please help asap

kb_mv — Fri, 19 Jun 2020 19:45:10 GMT

Your plan renews 25 June. Sounds like you are out of minutes. Purchase the $5 for 500 minutes add on or contact a moderator to restart your plan effective immediately.

Re: Emergency, Please help asap

benfatto — Fri, 19 Jun 2020 19:48:53 GMT

@mualanj Edit your post (click 3 dots upper right on your post) to remove personal information; this is a public forum.

You've run out of minutes on your plan. Add the 500 minute $5 add-on; it will remain until used. Purchasing Add-ons is a TWO step process. Detailed instruction: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Consider activating autopay to save $2/30 days even if you continue to make manual payments.

Re: Emergency, Please help asap

mualanj — Fri, 19 Jun 2020 19:49:29 GMT

I just did the addone, still saying talk is not included in your plan.

Re: Emergency, Please help asap

mualanj — Fri, 19 Jun 2020 19:50:09 GMT

Hey everyone I just did the 5 dollar purchase, still saying talk is not included in my plan.

Re: Emergency, Please help asap

gblackma — Fri, 19 Jun 2020 19:52:32 GMT

@mualanj I'm on the same plan as you. To save more, you can add the TextNow app and use it over WiFi to make/ receive/ send calls and texts within Canada and to and from the US for free. You can also use it as I do to check my voicemail from my own phone without using the minutes from the PM plan. Simply dial your PM phone number - reject the call when it rings (this sends the call to voicemail) - press the * key to allow you to enter your password. - enter it followed by # - and you are in your voicemail account - Hang up when you are finished. No minutes used.

Re: Emergency, Please help asap

kselmak — Fri, 19 Jun 2020 19:50:33 GMT

If you use $5 of your balance to buy talk add-on it will give you 500 minutes that will never expire, great way not to run out of minutes. I purchased 200 more than a year ago and still didn't use a quarter of it, they will last.

Are you on autopay?

You should be add it will give you 250 megs which are great to use with fongo or TextNow that will turn you plan to unlimited calling

Re: Emergency, Please help asap

gblackma — Fri, 19 Jun 2020 19:51:44 GMT

@mualanj try adding 1 in front of the number you are dialing and restart your phone. Wait 30 seconds and restart it. Stay safe.

Re: Emergency, Please help asap

kselmak — Fri, 19 Jun 2020 19:51:46 GMT

Restart your phone maybe that will help with the add-on

Re: Emergency, Please help asap

RossN — Fri, 19 Jun 2020 19:54:08 GMT

@mualanj

@mualanj wrote:
I just did the addone, still saying talk is not included in your plan.

@mualanj it is a 2 step process to buy add on if you put the funds in your account then you have to purchase add on check to see if it shows in your self serve

Re: Emergency, Please help asap

dabr — Fri, 19 Jun 2020 20:04:05 GMT

@mualanj wrote:
Hey everyone I just did the 5 dollar purchase, still saying talk is not included in my plan.

@mualanj Try rebooting your phone as suggested by @kselmak or maybe topping up your account with one or two dollars and then restarting your phone.

Re: Emergency, Please help asap

buang99 — Fri, 19 Jun 2020 20:46:40 GMT

Check your data and ad-ons if you have the ad-ons you just purchased or you have more minutes left on your plan. If not, there might be a problem with your account.

Re: Emergency, Please help asap

mualanj — Fri, 19 Jun 2020 20:49:51 GMT

Thanks everyone, it's working now. Cheers.

Re: Emergency, Please help asap

geopublic — Fri, 19 Jun 2020 20:54:37 GMT

@mualanj wrote:
Hey everyone I just did the 5 dollar purchase, still saying talk is not included in my plan.

@mualanj Try calling another number manually to see if it goes through. If yes, then there is a problem with the number you are calling (incorrect area code/number?)

Re: Emergency, Please help asap

gblackma — Fri, 19 Jun 2020 20:51:31 GMT

@mualanj great to hear that. What fixed it? Thanks.

Re: Emergency, Please help asap

mualanj — Fri, 19 Jun 2020 20:53:22 GMT

Well you are talking to the lord of idiots, the number was incorrect.

Re: Emergency, Please help asap

gblackma — Fri, 19 Jun 2020 21:00:32 GMT

Say it ain't so @mualanj. Naw, just 2 left thumbs. Stay safe.