topic Re: Activation not working in Get Support

Activation not working

user537 — Wed, 05 Jan 2022 17:14:10 GMT

I am trying to activate my sim card (first time customer) and when I clicked submit, it took me to a page that said error 404: page no available. I did hit the back button because there was an error and it took me back to the previous page where I submitted my information, and it says it is now activation, but it has been almost two hours. Do I restart the activation process?

Re: Activation not working

gpixel — Thu, 23 Jul 2020 16:41:30 GMT

@user537 hi try using your browser in Incognito or private mode and try again

Re: Activation not working

Jb456 — Thu, 23 Jul 2020 16:45:41 GMT

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incongnito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂