topic Re: PM can't verify my new credit card in Get Support

PM can't verify my new credit card

Elvi71 — Wed, 05 Jan 2022 17:14:07 GMT

My credit card has expired and my service has been suspended. I tried to register my new one, but apparently it can't be verified. I re - tried several times. Help please

Should I contact the moderator? How do I do it? I'm new at this

Re: PM can't verify my new credit card

gpixel — Thu, 23 Jul 2020 15:08:49 GMT

@Elvi71 yes they are having payment issues and registering cards at the moment

type "can't register credit card"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: PM can't verify my new credit card

hairbag1 — Thu, 23 Jul 2020 15:11:20 GMT

@Elvi71 wrote:
My credit card has expired and my service has been suspended. I tried to register my new one, but apparently it can't be verified. I re - tried several times. Help please
Should I contact the moderator? How do I do it? I'm new at this

You'll have to remove old card first...then add new card. Did you try that ?

Re: PM can't verify my new credit card

Staliger — Thu, 23 Jul 2020 15:06:09 GMT

@Elvi71 Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Enter the credit card address exactly as it appears on your statement.
Leave the apartment field blank. If needed, enter your apartment number in the street address field.
Enter your postal code without spaces unless there is a space on the credit card statement, then enter the first 5 digits only with the space.

Re: PM can't verify my new credit card

RossN — Thu, 23 Jul 2020 15:08:51 GMT

@Elvi71 hello it seems they are having some issues if you tried a few times you need to contact a moderator to fix your issues to contact a moderator click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator check the envelope top right corner for a reply response time is 2 to 48 hours

Re: PM can't verify my new credit card

Elvi71 — Thu, 23 Jul 2020 15:09:52 GMT

No I haven't done that.... I'll try it now