topic Re: SIM card update in Get Support

SIM card update

brewing — Wed, 05 Jan 2022 17:14:02 GMT

My phone is activating and I have tested the phone by calling it.

the screen now displays “ SIM card updating”

this update has been going on over an hour.

how much time does this typically Take. Seems excessive at this point.

Re: SIM card update

Anonymous — Thu, 23 Jul 2020 14:35:44 GMT

@brewing wrote:
My phone is activating and I have tested the phone by calling it.
the screen now displays “ SIM card updating”
this update has been going on over an hour.
how much time does this typically Take. Seems excessive at this point.

Restart the phone?

Re: SIM card update

gblackma — Thu, 23 Jul 2020 14:37:02 GMT

@brewing what's the make and model of your phone? Did you port your number? If you did, it can take up to 3 hours to complete if from a cell provider. Voip or landline up to 7 days. Your phone may be getting the required updates. Welcome to PM. Stay safe.

Re: SIM card update

Staliger — Thu, 23 Jul 2020 15:04:23 GMT

@brewing Did you try to take out SIM and put it back?

Re: SIM card update

brewing — Thu, 23 Jul 2020 15:15:33 GMT

I didn’t remove it because it was updating. It still is updating. I called the phone before the updating started and it worked, but then the SIM updating started. I will shut it down and restart to see if that does anything.

Re: SIM card update

brewing — Thu, 23 Jul 2020 15:18:51 GMT

Easyfone is the make. Prime-A4 is the model. I called the phone before the updating started and it worked, but then the SIM updating started.
It still is updating.....

Re: SIM card update

gblackma — Thu, 23 Jul 2020 15:23:56 GMT

@brewing I have never looked at my phone when I switched or activated a new number. But that does seem a to be a pretty long time. Is your phone getting a major update? And did you port your number? Thanks.

Re: SIM card update

brewing — Thu, 23 Jul 2020 15:33:33 GMT

I powered off the phone and rebooted. Looks like that worked. Thanks for your input.

Re: SIM card update

brewing — Thu, 23 Jul 2020 15:36:20 GMT

I restarted even though it was still SIM updating. Looks like that worked. Thank you!

Re: SIM card update

srlawren — Thu, 23 Jul 2020 16:02:56 GMT

@Anonymous wrote:
Restart the phone?

@brewing wrote:
I powered off the phone and rebooted. Looks like that worked. Thanks for your input.

@Anonymous @brewing the classic help desk solution works again!

Re: SIM card update

computergeek541 — Thu, 23 Jul 2020 16:30:08 GMT

@brewing wrote:
My phone is activating and I have tested the phone by calling it.
the screen now displays “ SIM card updating”
this update has been going on over an hour.
how much time does this typically Take. Seems excessive at this point.

I suspect that this message has to do with the network having the phone number and voicemail settings written to the sim card after activation. It's good to hear that the problem has fixed itself.

Re: SIM card update

Anonymous — Thu, 23 Jul 2020 17:53:56 GMT

@srlawren

I added the ? because I would understand not letting something complete. But I also did some searching and that seemed to be the answer. So it was a maybe try this kinda thing.