topic Re: 1 GB data add-on in Get Support

1 GB data add-on

sina_hidd3n — Wed, 05 Jan 2022 17:14:00 GMT

Hello,

I purchased a 1 GB data add-on yesterday it has not been applied on my account yet. Can you help me please?

Thanks

shep22 — Thu, 23 Jul 2020 13:35:30 GMT

@sina_hidd3n hi it sounds like you put the funds in your account now go back in and purchase add on it is a two step process 😁

RossN — Thu, 23 Jul 2020 13:48:47 GMT

@sina_hidd3n wrote:
Hello,
I purchased a 1 GB data add-on yesterday it has not been applied on my account yet. Can you help me please?
Thanks

@sina_hidd3n hello it's a 2 step process first you put money in your account and then you purchace the addon you want

mimmo — Thu, 23 Jul 2020 13:39:19 GMT

Depending on your plan you might just want to ask mods to do an early plan renewal.

Triguy — Thu, 23 Jul 2020 13:39:43 GMT

You need to purchase and add it to your account.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

will13am — Thu, 23 Jul 2020 13:43:42 GMT

@sina_hidd3n , add-on purchase is a two step process. Please follow this illustrated guide to ensure both steps are completed.