topic Re: Missing credit in Get Support

Missing credit

MerryK — Wed, 05 Jan 2022 17:13:59 GMT

I do not see $1 off from my bill for "referring a friend" and this friend is still a customer of Public Mobile. Who can I ask to get the reward onto the bill? Thanks

Re: Missing credit

Anonymous — Thu, 18 Jun 2020 03:44:18 GMT

@MerryK wrote:
I do not see $1 off from my bill for "referring a friend" and this friend is still a customer of Public Mobile. Who can I ask to get the reward onto the bill? Thanks

Click on My Rewards button and then the little arrow next to Total rewards earned on the left side to expand the rewards. Do you see the last 4 digits of your "friend"?

In your payment history do you see any line about refer a friend?

Re: Missing credit

MerryK — Thu, 18 Jun 2020 03:52:06 GMT

Do not see digit info under Rewards nor "Refer a friend" in payment history.

Re: Missing credit

Anonymous — Thu, 18 Jun 2020 03:54:53 GMT

@MerryK wrote:
Do not see digit info under Rewards nor "Refer a friend" in payment history.

Then somehow your account got affected by a recent-ish bug fix to do with refer a friend rewards. You'll need to contact the moderators to let them know that your friend is still a customer. As long as they haven't gone into suspension of course.

Re: Missing credit

gpixel — Thu, 18 Jun 2020 03:56:44 GMT

@MerryK contact customer support here

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: Missing credit

dude65 — Mon, 22 Jun 2020 16:39:27 GMT

You should be able to see in your selfserve account the last 4 phone# of all your referals. If you are missing any by mistake, contact a moderator. If the referal has left PM, you will not get at loyality for that 1.