topic Re: Top up in Get Support

Top up

Karen_1976 — Wed, 05 Jan 2022 17:13:52 GMT

I top up my phone & my son’s phone yesterday in a convenience store but I did not receive it what should I do?

Re: Top up

NDesai — Thu, 23 Jul 2020 03:56:46 GMT

@Karen_1976 Did you purchase a voucher PIN or instant top up? I think you should get a text message if it was applied directly to your account using your phone number. If you purchased a voucher pin, it should be on the receipt.

Re: Top up

emilyheartbball — Thu, 23 Jul 2020 14:56:48 GMT

Once activated you should receive a text message confirmation.

If you didn't get instant confirmation it was possibly a pin you purchased for top up that would need to be plugged in on your self-serve account to activate the top-up / tie it to his phone number.

Check on the receipt to see if there was a pin that you can then use.

In future an easier way to get add-ons may be to use the self-service application (https://selfserve.publicmobile.ca/), on the left hand side should be a "purchase add-ons" button, from there it gives you an array of options to select from that will be instantly added to your phone if you have sufficient funds in your account.