topic Re: No data in Get Support

No data

Lorraine11 — Wed, 05 Jan 2022 17:13:43 GMT

I'm paying for data I can't seem to get . My husband and I both purchased the 25 dollar plan over a week ago and checked both of are phones before to see if they were compatible and they were. Not sure where to go from here ,tried chatbot and checked everything they told me to try . .....I'm lost !

Re: No data

gblackma — Wed, 17 Jun 2020 21:52:53 GMT

@Lorraine11 whats the make and models of your phones? Thanks. Also, log into your self service accounts and see if you have data. It should look like this xxx/ xxxx at 3g speed. See below. If it isnt there, then its done

If there is , there may be a problem with the APN settings.

Re: No data

computergeek541 — Wed, 17 Jun 2020 21:52:16 GMT

@Lorraine11 wrote:
I'm paying for data I can't seem to get . My husband and I both purchased the 25 dollar plan over a week ago and checked both of are phones before to see if they were compatible and they were. Not sure where to go from here ,tried chatbot and checked everything they told me to try . .....I'm lost !

I'm going to assume that phone calls and text mesasging is working.

Since you've both just became customers, this is most like a device settings issue, specifically APN settings.

Here's a good place to start:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: No data

gpixel — Wed, 17 Jun 2020 22:04:56 GMT

@Lorraine11 when was the last time you restarted your phones?

Re: No data

geopublic — Wed, 17 Jun 2020 22:11:11 GMT

@Lorraine11 wrote:
I'm paying for data I can't seem to get . My husband and I both purchased the 25 dollar plan over a week ago and checked both of are phones before to see if they were compatible and they were. Not sure where to go from here ,tried chatbot and checked everything they told me to try . .....I'm lost !

@Lorraine11 When data is not working it means that you don't have the correct APN settings. If you have newer iPhones the APN setting get automatically set. If you have LG G series phones then you need to do a network reset before data works. For any other Android phones your APN settings should be as follows:

Here’s how to set up data in 3 steps:1) Tap:

Settings
More
Access Point Names
New APN Settings

2) Input this info:

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: 74.49.0.18
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 80
MCC: 302
MNC: 220
MVNO Type: GID

3) Leave all the other fields blank. Just hit save, and you’re good to go!

Re: No data

Lorraine11 — Wed, 17 Jun 2020 22:44:00 GMT

Okay ,I edit my excess point ,but I can't see where it says save.

Re: No data

Naepalm — Wed, 17 Jun 2020 22:46:17 GMT

@Lorraine11

For some phones it is just a simple check mark in the top right or bottom of the page.

see picture:

Re: No data

computergeek541 — Wed, 17 Jun 2020 22:46:30 GMT

@Lorraine11 wrote:
Okay ,I edit my excess point ,but I can't see where it says save.

Depending on your phone's software version, some will have a sepearate menu that you can choose save from, while on others, you would simply press the back button.

Re: No data

Lorraine11 — Wed, 17 Jun 2020 23:12:24 GMT

My phone is a samsung galaxy 3

Re: No data

Naepalm — Wed, 17 Jun 2020 23:17:37 GMT

@Lorraine11

here is a quick 1 min video on how to change your APN on an Samsung galaxy S3. https://m.youtube.com/watch?v=Is6vBoD32ug

BTW I used to have that phone and loved it when I had it! 😸

Re: No data

gblackma — Wed, 17 Jun 2020 23:18:08 GMT

@Lorraine11 try that. If it fails. Do a network reset and restart your phone. Samsungs usually fetch their own data settings. Enable data and try sending an mms message and surfing the internet. Stay safe.

Samsung Galaxy Tab S3 - Reset Network Settings

From a Home screen, swipe up or down from the center of the display to access the apps screen.
Navigate: Settings. > General management > Reset.
Tap Reset network settings.
Review the info then tap Reset settings. If presented, enter the current PIN, password, or pattern.
Tap Reset.
Restart your phone if it doesn't automatically. . Turn it off wait 30 seconds and restart it.

Re: No data

gblackma — Wed, 17 Jun 2020 23:53:33 GMT

@Lorraine11 have been advised to tell you to to leave the last two settings, that refer to MVNO blank. Thanks @CFPartDeux .

Re: No data

Lorraine11 — Wed, 17 Jun 2020 23:44:53 GMT

Thank you so much everyone ! We have data now ,couldn't of done without you guys !