topic Re: Website problem for the payment in Get Support

Website problem for the payment

andres_roa_1989 — Tue, 04 Jan 2022 18:23:22 GMT

I got a problem with the payment. Everytime I finish my payment it says on my account that I have to pay for the same date but for a higher amount. Like today I had to pay 30$ and after paying it said 60$ and after paying that it said 120$. I didn't pay the 120$ cause it doesn't make any sense cause my plan is 50$ plus tax after not 60$ nor 120$ before tax.

Please help, thank you

Re: Website problem for the payment

Martin — Tue, 21 Apr 2015 17:55:04 GMT

Hola,

I will contact PM on your behalf.

Re: Website problem for the payment

chukdefatey — Tue, 21 Apr 2015 18:03:31 GMT

@andres_roa_1989 wrote:
Hi

I got a problem with the payment. Everytime I finish my payment it says on my account that I have to pay for the same date but for a higher amount. Like today I had to pay 30$ and after paying it said 60$ and after paying that it said 120$. I didn't pay the 120$ cause it doesn't make any sense cause my plan is 50$ plus tax after not 60$ nor 120$ before tax.

Please help, thank you

PM is a Prepaid Service Provider, if it says $120 now in your account that doesn't mean you owe $120. It means you now have $120 as a Positive Balance in your account from which it will Auto Deduct your $50 monthly fee for the next two months and you will be left with $20 then you only need to add $30 more for your 3rd month

Re: Website problem for the payment

Martin — Tue, 21 Apr 2015 18:06:15 GMT

chuk,

Though the user hasn't lost any money, you know, as well as I do, that he should not have been prompted for payments beyond his initial one.

Re: Website problem for the payment

chukdefatey — Tue, 21 Apr 2015 18:09:04 GMT

^He wasn't promted he saw the Positive Balance on Self Serve and Paid that amount thinking he owed it and when he paid that it doubled. You get what I mean

Re: Website problem for the payment

Martin — Tue, 21 Apr 2015 18:12:32 GMT

chuk,

Based on what the user posted, he was prompted or motivated to keep paying.

Re: Website problem for the payment

chukdefatey — Tue, 21 Apr 2015 18:13:46 GMT

^Probably not but if you say so then I guess he did

Re: Website problem for the payment

Martin — Tue, 21 Apr 2015 18:17:13 GMT

chuk,

Your sarcasm only serves to debase what preceded it.

Re: Website problem for the payment

chukdefatey — Tue, 21 Apr 2015 18:19:51 GMT

^You should re-read the OP, What I said makes complete sense based on the OP he wasn't prompted to pay he noticed the positive balance and paid it thus doubling

Re: Website problem for the payment

chukdefatey — Tue, 21 Apr 2015 18:24:46 GMT

@Martin, I even got a Bravo in my response not sure from whom so I had to have been Right as to what I said based on what was written in the OP

Re: Website problem for the payment

Martin — Tue, 21 Apr 2015 19:12:03 GMT

chuk,

If you check your email, the name of the person who gave you a Bravo will be displayed.
Congrats!

Since there is a problem of people misunderstanding a positive balance and its implications, why not add that to the "We're Listening" thread? It will assist PM immensely having all glitches and concerns in the same thread.

Re: Website problem for the payment

Mansi_G — Tue, 21 Apr 2015 19:02:50 GMT

Great idea @Martin.

This case seems to be originated from the misunderstanding of the term "Balance" on Self Serve. Although there is a post on What is account balance but still if you have a feedback or an idea that could potentially improve the layout to provide better understanding, please add it to the feedback thread or the Public Lab.

Re: Website problem for the payment

andres_roa_1989 — Thu, 23 Apr 2015 19:53:21 GMT

Ah ok, now I get it! I really thought that I owed lol! Thanks for the help! 😄

Re: Website problem for the payment

DK — Thu, 23 Apr 2015 21:59:19 GMT

Bravo. Now everybody gets one!