topic Re: Sim not supported in Get Support

Sim not supported

Heathermac — Tue, 04 Jan 2022 18:23:19 GMT

Please help bought a brand new unlocked phone tonight and now when that I ported my number over my old sim card no longer works and this one says that it is not supported. I can no longer use my phone!

Re: Sim not supported

jheili99 — Fri, 09 Dec 2016 01:52:49 GMT

hi..

well don't you think we would need to know what phone do you have?

but if it says already "sim not supported" then it's simple: phone won't work with PM...

cheers

Re: Sim not supported

rkreddyb4u — Fri, 09 Dec 2016 01:59:50 GMT

what is your device make and model ?

Re: Sim not supported

Heathermac — Fri, 09 Dec 2016 02:10:22 GMT

Its an iphone 7 and I checked my imei before transferring my service and it said it was supported

Re: Sim not supported

Heathermac — Fri, 09 Dec 2016 02:11:07 GMT

Thanks for the unhelpful advice its an iphone 7 and it is supported by PM i checked that before porting over

Re: Sim not supported

UDP7 — Fri, 09 Dec 2016 02:13:24 GMT

@Heathermac Oh, wow, you're going to be rude to the people that are helping you.

Re: Sim not supported

nishufan — Fri, 09 Dec 2016 02:14:53 GMT

Where did you buy your iPhone? It has a chance that you bought a locked iPhone from the carrier with full price.

Re: Sim not supported

Heathermac — Fri, 09 Dec 2016 02:17:11 GMT

I bought the phone from best buy and they said it was an unlocked phone never asked me who I used as a carrier tonight...

Re: Sim not supported

Rockdaddy22 — Fri, 09 Dec 2016 02:18:41 GMT

Have you tried the sim in another unlocked phone, just to be certain. Who was your previous provider? Good choice on phone 😉 currently using that with Public Mobile.

Re: Sim not supported

Rockdaddy22 — Fri, 09 Dec 2016 02:19:52 GMT

I never knew Best Buy sold unlocked iPhones. I've been buying unlocked iPhones from  for years.

Re: Sim not supported

Heathermac — Fri, 09 Dec 2016 02:21:25 GMT

I haven't but that's a good idea I will run out and grab my loaner phone I have been using and see if it works 🙂

Re: Sim not supported

Rockdaddy22 — Fri, 09 Dec 2016 02:22:32 GMT

I have a feeling it's not unlocked unfortunately

Re: Sim not supported

Heathermac — Fri, 09 Dec 2016 02:49:03 GMT

Seems its not unlocked after all best buy will be getting an earful tomorrow

Re: Sim not supported

Rockdaddy22 — Fri, 09 Dec 2016 02:50:36 GMT

To the best of my knowledge Best Buy does not sell unlocked iPhones. Ask them to give you a Koodo or Telus phone, it'll work.

Re: Sim not supported

Heathermac — Fri, 09 Dec 2016 02:52:42 GMT

I specifically asked them tonight multiple times and they assured me it was unlocked so I am not impressed I have been trying to switch for a month and having issues and decided to upgrade my phone and just be done with it.

Re: Sim not supported

computergeek541 — Fri, 09 Dec 2016 05:12:36 GMT

"Sim not supported" mesage on iPhone models usually means that the phone is locked to another carrier. I also have never heard of Best Buy Canada selling unlocked iPhones. When you say it was purchased from Best Buy was it directly from them or through a third party seller on the Best Buy website?

I've seen in before where for whatever reason after changing sim cards, you sometimes need to reconnect the phone to your computer and run iTunes to activate. My knowledge of Apple products is limited though because I haven't had an opportunity to play around with an iPhone for a while. I know connecting to iTunes with your phone and usb cable is the old fashioned way of iPhone activation but it can't hurt to give it a try.

Just to add to the above, you do need a data connection (either through wi-fi or celluar data) to activate an iPhone without the assistance of a computer. If you aren't connected to wi-fi or the phone's APN settings are incorrect, the iPhone won't be able to connect to the Apple activation server. So, going the iTunes activation route may work better in some cases.

Re: Sim not supported

daredogg — Fri, 09 Dec 2016 13:04:53 GMT

Wow @Heathermac that really sucks that (Worst) Buy said you bought an unlocked phone, when it's obviously locked to a carrier. Pretty bad they don't know what they're selling. Out of curiosity, what was the price you paid, because an unlocked iPhone 7 should be at least $899.

...and people, Heathermac wasn't being rude, no one was giving helpful advice at first (no offence to anyone in particular, but there was a rude tone towards her)

Re: Sim not supported

Luddite — Fri, 09 Dec 2016 15:56:53 GMT

@Heathermac Unless you paid full price (i.e. same price as at Apple store) every NEW iPhone at bestbuy is carrier locked. The price is low because you MUST sign up with the Telus, Fido, etc.

Haven't seen it in Canada yet, but some UK retailers sell unlocked iPhones that instantly lock to the first SIM that is installed! Then to get it unlocked, you must pay a fee to that carrier.

Re: Sim not supported

Heathermac — Fri, 09 Dec 2016 16:11:33 GMT

Thanks for all the advice everyone! I did pay $899 from best buy for the phone so full price. My phone was locked but they paid the unlocking fee for me.

Just in case anyone is wondering iPhones do come unlocked but as soon you as you put the first sim card into them they lock to that provider and then you have to unlock them. Lesson learned but because I asked so many times about making sure it was unlocked and how I was switching providers best buy agreed to pay for my unlock. So problem solved and I once again have a functioning phone!

Re: Sim not supported

daredogg — Fri, 09 Dec 2016 16:18:37 GMT

If that's the case... that iPhone 7s lock to the first carrier SIM you put in, that's highway robbery! Really though... that's not right Apple would do that, forcing you to have to pay more money to the carriers to unlock your phone!

Can someone confirm if this is with all new phones, or just the iPhones? That's really disappointing if this is the new way to pad the bottom line!!