topic Re: lost accounts in Get Support

lost accounts

tpeden — Wed, 05 Jan 2022 17:13:37 GMT

when i set up my account, i set up my kids accounts too but didn't know enough to link them to my account and know i need to upgrade the plan and their emails aren't recognized and i'm upset i can't speak with a human directly to sort this out.

does anyone know i can access their accounts directly by the phone number instead of the emails?

i also need to update payment information

Re: lost accounts

shep22 — Wed, 22 Jul 2020 20:35:15 GMT

@tpeden wrote:
when i set up my account, i set up my kids accounts too but didn't know enough to link them to my account and know i need to upgrade the plan and their emails aren't recognized and i'm upset i can't speak with a human directly to sort this out.

does anyone know i can access their accounts directly by the phone number instead of the emails?

i also need to update payment information

@tpeden contact the moderators ask Simon the robot here to speak to a human to generate a ticket mention account issues check envelope top right for a response they usually reply between 2-48 hours

Re: lost accounts

RossN — Wed, 22 Jul 2020 20:28:47 GMT

@tpeden wrote:
when i set up my account, i set up my kids accounts too but didn't know enough to link them to my account and know i need to upgrade the plan and their emails aren't recognized and i'm upset i can't speak with a human directly to sort this out.

does anyone know i can access their accounts directly by the phone number instead of the emails?

i also need to update payment information

@tpeden hello sounds like you need to contact a moderator to fix your issues to contact a moderator click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator check the envelope top right corner for a reply response time is 2 to 48 hours

Re: lost accounts

Dunkman — Wed, 22 Jul 2020 20:41:26 GMT

@tpeden

Moderators will take a couple of hours or up to 1-2 days to respond to your request for help. There is no call centre or live chat feature with Public mobile.

Each phone number/account needs a separate email address. You can't link several accounts together unfortunately.

If you remember the email address, you can try to reset the password for your self service account.

https://selfserve.publicmobile.ca/forgot-password/

If you don't remember the email, you could check your various email accounts. You should have received an welcome email when you first signed up with Public mobile.