topic Sim card Activation in Get Support

Sim card Activation

Rachel2020 — Wed, 05 Jan 2022 17:13:36 GMT

Hi, I am Rachel, I am trying to help Peter to get his sim card activated, he is getting a lot of errors like this ..top up regarding approval ... I need some help with Peter.

Re: Sim card Activation

shep22 — Wed, 22 Jul 2020 19:23:56 GMT

@Rachel2020 hi try the live chat for activations https://www.publicmobile.ca/en/bc/plans

Re: Sim card Activation

gpixel — Wed, 22 Jul 2020 19:29:45 GMT

@Rachel2020 hi contact customer support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: Sim card Activation

gblackma — Wed, 22 Jul 2020 19:31:52 GMT

@Rachel2020 check to see if the credit card was charged Rachel. If it was, put the sim into tje phone and try logging into Peter's self service account. If not, Peter's SIM may be locked for attempts. wait 50 minutes from last attempt, clear your browser history, go to private/ incognito mode and try again to activate the SIM card. Stay safe

Here's 3 articles on activation and porting and the Refer a friend reward if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
.2How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Please not to port, your previous providers account must be active. The port will close it once its completed.