topic Re: Voucher not accepted in Get Support

Voucher not accepted

Coffestain — Wed, 05 Jan 2022 17:13:32 GMT

So initially when I put the voucher in it wouldn’t take it now it has accepted I have a 4 credit but my phone still doesn’t have service. I pushed the reactivate button but it tells me I need money

Re: Voucher not accepted

darlicious — Wed, 17 Jun 2020 17:19:33 GMT

@Coffestain

Log out. Clear your browser and use secret/incognito mode preferably with Firefox, chrome or safari. Try again. If it won't reactivate use the lost/stolen feature.

Re: Voucher not accepted

darlicious — Wed, 17 Jun 2020 17:22:13 GMT

@Coffestain

To get your account to apply the payment log in to your account. Report your phone lost. Log out. Wait 5 min. Log in. Report found. Log out. Reboot phone. Your service should start.

Re: Voucher not accepted

gblackma — Wed, 17 Jun 2020 17:31:39 GMT

@Coffestain You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Welcome to the community. Stay safe.

Re: Voucher not accepted

Staliger — Wed, 17 Jun 2020 17:59:53 GMT

@Coffestain Are you sure you have enough funds to cover your plan? Try adding extra 1$ above your plan requirement and then restart your phone.

Re: Voucher not accepted

geopublic — Wed, 17 Jun 2020 22:04:57 GMT

@Coffestain wrote:
So initially when I put the voucher in it wouldn’t take it now it has accepted I have a 4 credit but my phone still doesn’t have service. I pushed the reactivate button but it tells me I need money

@Coffestain A $4 credit will not cover any PM plan renewal. What plan are you on and how much was the voucher for?