topic Re: Porting Issue in Get Support

Porting Issue

alyktre — Wed, 05 Jan 2022 17:13:31 GMT

There seems to be an open port request on my number. Who can I contact to have it cancelled? The request is from Public.

Re: Porting Issue

RossN — Wed, 17 Jun 2020 16:53:24 GMT

@alyktre click on the? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator mention port request check the envelope top right corner for a reply response time is 2 to 48 hours

Re: Porting Issue

alyktre — Wed, 17 Jun 2020 16:53:51 GMT

Unfortunately have tried that but the pop up that SIMon provides 404s out...

Re: Porting Issue

Triguy — Wed, 17 Jun 2020 16:54:00 GMT

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: Porting Issue

Jb456 — Wed, 17 Jun 2020 16:58:20 GMT

Did you receive a text? Might be someone trying to sim jack your number.

You should immediately change all your passwords for all accounts /apps /bank info.

To reach moderators two ways

2- private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting Issue

Triguy — Wed, 17 Jun 2020 16:55:46 GMT

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Porting Issue

RossN — Wed, 17 Jun 2020 16:55:51 GMT

@alyktre clear your cache reboot your computer and try ingognito mode

Re: Porting Issue

gblackma — Wed, 17 Jun 2020 17:12:31 GMT

@alyktre you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work. Type Help unauthorized Port Request in the subject message field.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.

Re: Porting Issue

computergeek541 — Wed, 17 Jun 2020 17:45:52 GMT

@alyktre

Are you even a Public Mobile customer? I don't think that we're clear as to if you are trying to fix number porting that you requested (either in or out) or you're asking about an errroneous porting request done without your knowledge.

If you're not a Public Mobile customer and you've been advised of someome trying to port to Public, you need to immediately contact your carrier to block this request.