topic Re: I am locked four of account. in Get Support

I am locked four of account.

mdreyer — Wed, 05 Jan 2022 17:13:24 GMT

i cannot sign in nor will it let me reset password. removed autopay a month ago and now the money came out!

Re: I am locked four of account.

cellphoneuser1 — Wed, 22 Jul 2020 02:51:20 GMT

@mdreyer Click question mark and tell chat forgotten password. Then open a ticket.

Re: I am locked four of account.

esjliv — Wed, 22 Jul 2020 03:10:08 GMT

@mdreyer

If the "forgot your password" route is not working for you, then yes, as @cellphoneuser1 said you can contact the Moderator_Team, via private message here.

Re: I am locked four of account.

Staliger — Wed, 22 Jul 2020 03:17:37 GMT

@mdreyer Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: I am locked four of account.

popping — Wed, 22 Jul 2020 04:08:56 GMT

@mdreyer

Only moderator can access your account.

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
1. Tell SIMon what is the issue (important) - "Reset password"
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
7. After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save

Re: I am locked four of account.

gblackma — Wed, 22 Jul 2020 10:47:37 GMT

@mdreyer use 1 855 4public or 611 to disable the autopay credit card until you can permanently remove it. Here's a link on using 611 https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/true#M20315 . Stay safe.