Payment

Nesan1971 — Wed, 05 Jan 2022 17:13:11 GMT

My credit card expired for my payment.

Re: Payment

RossN — Wed, 17 Jun 2020 01:52:44 GMT

@Nesan1971 hi go into your self serve in payment go into manage my card , you can change or add a cc there

Re: Payment

gpixel — Wed, 17 Jun 2020 01:54:25 GMT

Re: Payment

esjliv — Wed, 17 Jun 2020 01:54:54 GMT

@Nesan1971

You can go to 'manage my card' to update info.

Re: Payment

gblackma — Wed, 17 Jun 2020 01:57:24 GMT

@Nesan1971 you need to log into your self service account and replace it. Go here.

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Now once thats done, if your account is suspended and there's a reactivate account button. You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Welcome to the community. Stay safe.

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