topic Can't access plan upgrade in Get Support

Can't access plan upgrade

kfr — Wed, 05 Jan 2022 17:13:06 GMT

I am trying to boost my plan, as I need more data and talk time, but the site isn't giving me access to do it, even though I'm logged in. Are others experiencing this problem? Any suggestions on what to do?

Re: Can't access plan upgrade

gpixel — Tue, 21 Jul 2020 19:55:18 GMT

@kfr try using your browser in Incognito or private mode and restart your browser

if you are upgrading your plan make sure to add the amount of the plan you want to upgrade to first.

*because sharing is caring jb46 lol 🤗

Re: Can't access plan upgrade

Jb456 — Tue, 21 Jul 2020 19:51:19 GMT

Site seems to be having issues at this time on Chrome.

However I tried on incognito mode and I was able to access it. Please try that. Report your result.

Also take note. Two options to change plan.

1- Change now - it will say top up now if you don't have a balance to cover new plan. You're charged right away, new plan starts and no refund on unused days of old plan.

2- Change at next renewal. - New plan will be charged at next renewal date and start then.

Re: Can't access plan upgrade

Jb456 — Tue, 21 Jul 2020 19:53:05 GMT

@gpixel nice edit 🤣....just bugging ya lol

Re: Can't access plan upgrade

gblackma — Tue, 21 Jul 2020 19:53:37 GMT

@kfr are you trying to do an immediate plan upgrade? You will lose whatever you paid on the current plan and will immediately be charged the full amount of the new plan. Deposit the full cost of the new plan and choose the change immediately option. Here's where to do it. Stay safe.

Re: Can't access plan upgrade

kfr — Tue, 21 Jul 2020 19:54:15 GMT

Thanks for the tip. I'll try it.