topic Re: Can't access data in Get Support

Can't access data

mnk_naylor — Wed, 05 Jan 2022 17:13:04 GMT

I have 1 GB data per month in my plan

As I look through my usage, there is about 10 MB used.

When I try to access data to use google, I am informed that I can't because my network is not connected. When I try to connect, Public Mobile says I can't and gives about 5 reasons. None of the reasons are true. I have tried reset the SIM card. Still doesn't work.

Any ideas?

Re: Can't access data

kselmak — Tue, 21 Jul 2020 19:35:53 GMT

What is make and model of your phone?

What kind of message do you get?

Can you reset network settings?

Re: Can't access data

Jb456 — Tue, 21 Jul 2020 19:35:31 GMT

What's the reason it gives you?

What phone do you have?

Android or iPhone?

If it's android..check the APN settings.

Two screenshots for you. First one is mine.

If they don't work try the one in black.

Re: Can't access data

popping — Tue, 21 Jul 2020 19:37:08 GMT

@mnk_naylor wrote:
I have 1 GB data per month in my plan
As I look through my usage, there is about 10 MB used.
When I try to access data to use google, I am informed that I can't because my network is not connected. When I try to connect, Public Mobile says I can't and gives about 5 reasons. None of the reasons are true. I have tried reset the SIM card. Still doesn't work.
Any ideas?

1. Enable date on your phone.

2. Turn off your phone and wait 1 minute

3. Restart your phone and let your PM SIM card to configure your APN settings.

Report your result.

Re: Can't access data

Eric11 — Fri, 24 Jul 2020 00:35:11 GMT

I know it's a big pain but you could always do a hard reset on your phone.