topic Added data...now i cant connect to the internet in Get Support

Added data...now i cant connect to the internet

beansars — Wed, 05 Jan 2022 17:12:40 GMT

I ran out of data on my plan last night. So I paid $15 (1GB) as add-on. Now I'm unable to connect to the network. Pls help.

Re: Added data...now i cant connect to the internet

hairbag1 — Tue, 21 Jul 2020 16:26:42 GMT

@beansars wrote:
I ran out of data on my plan last night. So I paid $15 (1GB) as add-on. Now I'm unable to connect to the network. Pls help.

Look to see if your $15 is sitting in your Available Funds...if so, now go back and buy the add-on you want. Restart phone.

Re: Added data...now i cant connect to the internet

RossN — Tue, 21 Jul 2020 16:27:29 GMT

@beansars hello buying an add on is a two step process you have put money in your account now go back in and purchase it 😁

Re: Added data...now i cant connect to the internet

will13am — Tue, 21 Jul 2020 16:28:43 GMT

@beansars , it is very likely you have not completed the add-on purchase which is two steps. Please follow this illustrated guide.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Re: Added data...now i cant connect to the internet

beansars — Tue, 21 Jul 2020 16:42:39 GMT

Now i just made another payment of $20...still can't connect to the network 😞

Re: Added data...now i cant connect to the internet

hairbag1 — Tue, 21 Jul 2020 17:03:33 GMT

The 1GB of data add-on is only $15...did you get something other than the Canadian data add-on...maybe you got the 10 Day US Roaming add-on ?

Log into your account and look in Plan and Add-ons to see if the data add-on is in your account.

Re: Added data...now i cant connect to the internet

beansars — Tue, 21 Jul 2020 17:26:37 GMT

I only clicked the $15 add on for 1 GB data. When i paid, it showed in my acct as available funds. No internet.

But at the other line, it says i owe $20, so i paid that too thinking I'll get network, still nothing.

Now, that's $35. Will that be carried over for the next month? I'm on autopay too.

Re: Added data...now i cant connect to the internet

Jb456 — Tue, 21 Jul 2020 17:28:54 GMT

@beansars to buy a data add-on it is a two step process.

Step 1- add the money to your account.

Step 2- go back to the add-on and buy it.

Restart phone.

If you no longer want to buy the addon. Leave the money in your account balance. Any rewards will first be credited at renewal time, then avail balance will be used for your bill. Any leftovers will carry over for the next payment due date.

Re: Added data...now i cant connect to the internet

beansars — Tue, 21 Jul 2020 17:38:59 GMT

Thank you for simplifying the process 😊