topic Re: My account in Get Support

My account

ericay750 — Wed, 05 Jan 2022 17:12:25 GMT

I purchased public mobility SIM card I at Walmart, and they create a new account and actived there But I didn't transfer my old phone number there.

Last night I was trying to creat PM account on the website and wants to porting my old phone number. When I entered my new phone number it couldn't find it I had used the account number that create at Walmart. I got a text message from a public mobile. I can see my plan under my account, but I don't see my phone number.It looks like the sim card not active under my profile. Right now I want to porting my old number to public what I should do. should I porting my old number or should act to a new number? Is anyone has expirence ?please advice thank you.

Re: My account

Triguy — Tue, 21 Jul 2020 13:31:25 GMT

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: My account

Dunkman — Tue, 21 Jul 2020 13:32:13 GMT

@ericay750

At the present time, you will need moderator help to port over your number:

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

Jb456 — Tue, 21 Jul 2020 13:33:56 GMT

If you log in your self serve account again and click "change plan". On the left hand side you will see the phone number.

The phone number is likely the temporary one Walmart set up for you when activating the sim card since you didn't port your number over from another provider.

Now that your account is set up it's time to port that number over. Ensure the number with whatever provider it currently is on that the account is in good standing. As it has to be in good standing to port.

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

If you used a referral code for a $10 signup bonus the credit will be applied within 72 hours of activating your sim card.

Welcome to Public Mobile 🙂

Re: My account

ericay750 — Tue, 21 Jul 2020 15:10:39 GMT

Thank you !

Re: My account

ericay750 — Tue, 21 Jul 2020 15:17:44 GMT

Thank you ! It very helpful. I have fill out the porting request detail and submitted my ticket.

One more questions is how do I know I did submitted correctly where can I check that.. After I submitted it I did not got any confirmation thought. I only saw the words under the form :

Verification Submitted!

Is this mean I did right ?

I am little confused.

When they are going to start porting after I submitted. How long the It will be completed ?

Thank you so much !

Re: My account

computergeek541 — Tue, 21 Jul 2020 17:16:50 GMT

@ericay750 wrote:
Thank you ! It very helpful. I have fill out the porting request detail and submitted my ticket.
One more questions is how do I know I did submitted correctly where can I check that.. After I submitted it I did not got any confirmation thought. I only saw the words under the form :
Verification Submitted!
Is this mean I did right ?
I am little confused.
When they are going to start porting after I submitted. How long the It will be completed ?

Thank you so much !

Look in your private messaging outbox. Details of the ticket that you sent to the moderators will be shown there.

Assuming that you passed the Public Mobile account verification steps, moderators will submit the porting request immediately as soon as they process your ticket. That usually is done within 48 hours.

Re: My account

ericay750 — Tue, 21 Jul 2020 17:33:09 GMT

Thanks for you help.

I looked outbox under private massage. I did not find the one that I submitted. Some thing was gone wrong I do not know where the submission went .Should I start over for reuesting a porting ? Can I porting by my self instead a moderator ? Because there are so many private information involved.Thank you !

Re: My account

Jb456 — Tue, 21 Jul 2020 17:34:19 GMT

@ericay750

Just send the moderators a private message. SIMon the chat bot can be a pain in the.....

Click this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

gpixel — Tue, 21 Jul 2020 19:16:31 GMT

@ericay750 also ask the moderators to create your self serve account for you so you can manage your account properly

Re: My account

ericay750 — Tue, 21 Jul 2020 19:44:24 GMT

Thanks for you thoughtful reminder. 😊 I did and to see what happens .