topic Re: Can't find my account in Get Support

Can't find my account

ssivret — Wed, 05 Jan 2022 17:12:23 GMT

Can't find my account!! No service. I wanted to update with a new credit card

Re: Can't find my account

Jb456 — Tue, 21 Jul 2020 11:16:36 GMT

Your account username is your email address.

Have you forgotten your password? Here is the forgot password link.

https://selfserve.publicmobile.ca/forgot-password/

If you care to share more details of your issue it would be helpful please.

Re: Can't find my account

gblackma — Tue, 21 Jul 2020 11:17:03 GMT

@ssivret when was the last time that you had service, what do you mean by can't find account and what's the message that you get when you dial 611? Also, is your phone showing emergency services only? Thanks. Stay safe.

Re: Can't find my account

jonfirlotte — Tue, 21 Jul 2020 11:17:21 GMT

Yikes, that's odd, I would ask the moderator team about this; https://publicmobile.ca.ada.support/chat/

Re: Can't find my account

Triguy — Tue, 21 Jul 2020 11:27:48 GMT

https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card

If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Can't find my account

cavemantoronto — Tue, 21 Jul 2020 12:34:49 GMT

@ssivret

Did you activate at the store? If you did, was the self serve opened? It has to be done manually.

Re: Can't find my account

benfatto — Tue, 21 Jul 2020 13:40:50 GMT

@ssivret When did you last pay for your plan? If it's more than 4 months likely your account has been closed.