topic Re: locked port in Get Support

locked port

kbc99 — Wed, 05 Jan 2022 17:12:09 GMT

Hi, new to this, but read about getting help for a locked port with a new service....any help would be appreciated!

Re: locked port

computergeek541 — Tue, 21 Jul 2020 04:26:54 GMT

@kbc99 wrote:
Hi, new to this, but read about getting help for a locked port with a new service....any help would be appreciated!

Are you asking about a blocked TCP/UDP network port or about number portability?

For a failed number porting request, you'll need to open a ticket by going to https://publicmobile.ca.ada.support/chat and typing in "port request".

Have your old carrier's account number or the IMEI of the last device that you used there.

Re: locked port

geopublic — Tue, 21 Jul 2020 04:50:19 GMT

@kbc99 More info is required. Are you asking about a stuck port? E you porting in a number of do you want to port out?

Re: locked port

jenjen31 — Tue, 21 Jul 2020 04:56:01 GMT

If you are trying to port your old number to your public mobile account and it won't let you, try opening a ticket to get a live chat with a moderator. The ticket will request information such a your SIM card number, and other verification details such as your address and birthdate.

Once you have a chat with the moderator (which could take anywhere from 20 mins to 2+ hours), they will ask for your old phone number and account number. This will be used to port your number.

I hope this helps!

Re: locked port

computergeek541 — Tue, 21 Jul 2020 05:19:23 GMT

@jenjen31 wrote:
If you are trying to port your old number to your public mobile account and it won't let you, try opening a ticket to get a live chat with a moderator. The ticket will request information such a your SIM card number, and other verification details such as your address and birthdate.

There is no live chat with a moderator. The live chat is only for activation questions and is run by retail store staff. The people at live chat are not moderators and cannot access customer accounts.