topic Re: Reactivate Account in Get Support

Reactivate Account

EndritHoxha — Wed, 05 Jan 2022 17:11:52 GMT

I would love to reactivate my account but when I try to log in its suspended? Can someone from the staff please contact me by email?

Re: Reactivate Account

ShawnC13 — Sun, 14 Jun 2020 01:25:40 GMT

@EndritHoxha wrote:
I would love to reactivate my account but when I try to log in its suspended? Can someone from the staff please contact me by email? **********

Edited by ShawnC removed email address

How long has your account been suspended. If it is over 90 days your account has been closed. Staff doesn't contact you, you will need to contact them by raising a trouble ticket. You can do that by clicking on the "?" in the bottom right hand corner of the screen

Re: Reactivate Account

gblackma — Sun, 14 Jun 2020 01:29:32 GMT

@EndritHoxha please use the 3 dots on the top right of your post amd remove your email address. If your account has been dormant for more than 90 sdays its closed and you have to start over with a new SIM and email address. Stay safe.

Re: Reactivate Account

EndritHoxha — Sun, 14 Jun 2020 01:32:05 GMT

It was less then 90 days , thats why im wondering why its not working...

Re: Reactivate Account

ShawnC13 — Sun, 14 Jun 2020 01:37:47 GMT

@EndritHoxha wrote:
It was less then 90 days , thats why im wondering why its not working...

You will need to contact the moderators like I said above if you are unable to get any results in your self serve

Re: Reactivate Account

Dunkman — Sun, 14 Jun 2020 01:38:39 GMT

@EndritHoxha

@EndritHoxha wrote:
It was less then 90 days , thats why im wondering why its not working...

Did you sign up for autopay? Sometimes autopay does fail.

You can re-activate your account via your self service account or dialing 611. Manually load funds equivalent to your monthly plan fee. It should automatically renew afterwards.

Re: Reactivate Account

Barbie2 — Sun, 14 Jun 2020 01:40:01 GMT

@EndritHoxha you can contact customer service by clicking on the question mark. It is like a help button. Then walking through your problem. It is very helpful, has helped me with a couple questions.

Re: Reactivate Account

geopublic — Sun, 14 Jun 2020 03:07:52 GMT

Re: Reactivate Account

geopublic — Sun, 14 Jun 2020 03:48:28 GMT

@EndritHoxha If you have a credit card on file you can reactivate your account by dialing 611 from your phone.

Re: Reactivate Account

Staliger — Sun, 14 Jun 2020 03:27:22 GMT

@EndritHoxha Please ensure that you have enough funds to cover your monthly bill. If you don't have reactivation button in your account, then the mods will help you. Previous advices tell you how to do it. Hope it will be fixed soon for you!

Re: Reactivate Account

hamadhamad — Thu, 03 Sep 2020 00:24:08 GMT

My account has been deactivated. Can you reactivate it please and thank you?

Re: Reactivate Account

hamadhamad — Thu, 03 Sep 2020 00:28:18 GMT

I received no Email from you...

Re: Reactivate Account

gblackma — Thu, 03 Sep 2020 00:28:44 GMT

@hamadhamad as said, If its been over 90 days, then its closed. If its your renewal and your services are working properly then ignore the status of your self service account. The normal PM renewal process is expired, then suspended, payment comes out at 2am est (on the self service account date) then the plan resets for the next 30 day cycle at 6am est. Once your phone is working properly ignore the mesage, leave your account alone. Just check for you 611 payment thankyou text message around 12.03pm est. tomorrow.
Renewal process screenshots https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/If-I-have-a-credit-35-00-does-that-mean-I-can-disregard-a-text/m-p/519184/highlight/true#M44535

If its suspended and under 90 days. You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Re: Reactivate Account

Danchvn — Thu, 03 Sep 2020 00:33:16 GMT

@hamadhamad How long has your account been deactivated? Have you been able to use your service recently?

If it was recent check your self serve account to see if your account status shows suspended. Perhaps your auto pay failed as this does happen occasionally.

If it has been over 90 days since your service was suspended then your account would have been closed and you would have to get a new sim and create a new account.

Re: Reactivate Account

computergeek541 — Sat, 24 Oct 2020 23:09:07 GMT