topic Phone calls in Get Support

Phone calls

ca — Wed, 05 Jan 2022 17:11:42 GMT

Hi there,

I recently switched to the current promotion $35 for 2GB. This plan includes unlimited talk but I just tried to make a 1-800 call and a PM message tells me talk is not included and to go to Self Serve. This is ridiculous... how do I make a simple call

Thanks!

Re: Phone calls

gpixel — Mon, 20 Jul 2020 21:08:07 GMT

@ca when switching plans make sure you have "available funds" before deciding to change plans immediately.

try adding funds to your account and clicking the reactivate button.

or contact customer support

type "plan change fail"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: Phone calls

esjliv — Mon, 20 Jul 2020 21:01:24 GMT

Hi @ca ,

FYI, this is a public forum, so please edit your post (going to the 3 dots at the top righthand corner of your post and remove your name and phone number).

Did you JUST activate? Maybe your port is not complete yet.

Or Try:

-taking out your SIM and reinserting it

-rebooting your phone

Re: Phone calls

gblackma — Mon, 20 Jul 2020 21:02:06 GMT

@ca did you switch immediately, or set it to switch on the next renewal date? When you log into your self service account and go to the plan section. Which plan is showing? Thanks.

Re: Phone calls

geopublic — Mon, 20 Jul 2020 21:09:08 GMT

@ca What happens when you dial 611 from your device? Note that you will also receive that message when you dialed a number incorrectly. Can you try calling another number?