topic Re: How long it takes to port number from Public Mobile to Virgin? in Get Support

Please Help me.

Faisal2c — Wed, 05 Jan 2022 17:11:46 GMT

Currently my account is not active with public mobile. If I want to transfer my phone number from public mobile to Virgin my line suppose to be active. I don't want to pay for the next month service to public mobile just to transfer my own phone number to Virgin.

So please simplify my request and do it. Because you guys are really hard to deal with. this is my second issue with you since I moved my number under your service.

I don't like to deal with your chat robot or write here in community website. when my line was suspended last time it was your sales man fault and I had to deal with you here and it took me long days to fix it and reply to me, is not reliable for me. Thank you.

Re: Please Help me.

kselmak — Sat, 13 Jun 2020 16:04:38 GMT

Really sorry about that

But they will not release number unless your account is active

You could try to plead with moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Don't hold your breath though

Re: Please Help me.

RossN — Sat, 13 Jun 2020 16:05:18 GMT

@Faisal2c hi sorry but your account needs to be active in order to port a number if it has been longer than 90 days suspended your number is gone

Re: Please Help me.

Anonymous — Sat, 13 Jun 2020 16:13:08 GMT

@Faisal2c

Sorry to read about your troubles. It is true that some services just don't fit for some people.

No prepaid carrier will allow a number transfer without being active. So perhaps get your account going again and then 25 or so days later do your plan of transferring out. That way you wouldn't be just wasting your money. But it's your money.

Re: Please Help me.

Faisal2c — Sat, 13 Jun 2020 16:13:53 GMT

it was suspended today. I don't know that my account suppose to be active in term to transfer my port to another service. but 6 months ago I had an issue with public mobile because of their sales man at the mall. it took me 5 days to fix the issue and now I don't know how long it will take.

for line termination or signal issues we suppose to have immediate response. Imagine your self outside traveling between cities and your public mobile signal is gone because a mistake by a sales man. to fix that you need to write in forum and wait for the right person to fix it! and here I'm

Re: Please Help me.

kselmak — Mon, 15 Jun 2020 15:22:31 GMT

Hi @Faisal2c

Just curious, did the person try to get you with another service? It did happen before that sales people pitched for another provider instead, they don't work for any cell provider bit they get direct incentives from time to time.

If you would contact moderators about your issue, they are known to make best to retain customers, you may get something extra, especially if it was public mobile or technical issue. Just talk to them again (the link above will not take you to chat bot) explain e situation and ask if there is anything they could offer to retain you.

Re: Please Help me.

geopublic — Sat, 13 Jun 2020 16:30:45 GMT

@Faisal2c Unfortunately those are the rules. Best to change your plan to the $15 plan and reactivate your account. That's the only way you will be able to port your number out. Don't waste your time with submitting a ticket because the moderators will not be able to help you.

Re: Please Help me.

ShawnC13 — Sat, 13 Jun 2020 16:33:44 GMT

@Faisal2c wrote:
for line termination or signal issues we suppose to have immediate response. Imagine your self outside traveling between cities and your public mobile signal is gone because a mistake by a sales man. to fix that you need to write in forum and wait for the right person to fix it! and here I'm

IF you have these issues what provider can give you an immediate response? I don't think there is one that could.

As for your original question as the others have stated that you will need to have an active line to port out.

Re: Please Help me.

Faisal2c — Sat, 13 Jun 2020 16:36:26 GMT

To be honest I found out public mobile is cheaper by $10 to $15 per month and isn't 4G.

once you have a problem or signal issue you need to login here and write here.

can you do that when you in emergency?

can you call them from another phone if your line have a trouble or no signal?

can you even have an immediate response?

for example 6 months ago it took them 5 days to fix my issue. right now it has been since 10AM started when Virgin mobile told me your line is not active, look at the time now!

I have been typing and typing from my PC because its hard to login here and type from your phone is not reliable!

I figure out that I don't mind to pay extra $10 to $15 per month for another service provider to get an immediate response. the minimum wage in Canada is $14 per hour and I have to login in and type and explain my issues to a moderate then to another moderate for hours.

Do your math for the hours I just lost, you will find out that is not worth to pay for a 3G service $10 or $15 less per month while loosing hours from your time to type and wait for result. Thank you & I hope public mobile community understand my point.

Re: Please Help me.

RossN — Sat, 13 Jun 2020 16:47:30 GMT

@Faisal2c wrote:
To be honest I found out public mobile is cheaper by $10 to $15 per month and isn't 4G.
once you have a problem or signal issue you need to login here and write here.

can you do that when you in emergency?
can you call them from another phone if your line have a trouble or no signal?
can you even have an immediate response?

for example 6 months ago it took them 5 days to fix my issue. right now it has been since 10AM started when Virgin mobile told me your line is not active, look at the time now!
I have been typing and typing from my PC because its hard to login here and type from your phone is not reliable!

I figure out that I don't mind to pay extra $10 to $15 per month for another service provider to get an immediate response. the minimum wage in Canada is $14 per hour and I have to login in and type and explain my issues to a moderate then to another moderate for hours.

Do your math for the hours I just lost, you will find out that is not worth to pay for a 3G service $10 or $15 less per month while loosing hours from your time to type and wait for result. Thank you & I hope public mobile community understand my point.

@Faisal2c good luck I hope you find a service more suited to your needs stay safe!

Re: Please Help me.

Faisal2c — Sat, 13 Jun 2020 16:50:40 GMT

Other service provider have a phone number to call for a support and they are available 24H.

can I have my money back?

Faisal2c — Sat, 13 Jun 2020 17:16:58 GMT

I just had to pay $17 to active my account with public mobile. and I just transferred my number to Virgin, Can I have my money back to my credit card?

Re: can I have my money back?

will13am — Sat, 13 Jun 2020 17:17:45 GMT

@Faisal2c , this service is prepaid and has no refunds. Sorry.

Re: Please Help me.

will13am — Sat, 13 Jun 2020 17:18:55 GMT

@Faisal2c wrote:
Other service provider have a phone number to call for a support and they are available 24H.

Well this service is different. There is no call center, just online support.

Re: can I have my money back?

RossN — Sat, 13 Jun 2020 18:04:39 GMT

Re: can I have my money back?

buang99 — Sat, 13 Jun 2020 17:23:09 GMT

You can use it when you get back. PM find ways to get their customer back.

Re: can I have my money back?

Lorca — Sat, 13 Jun 2020 17:30:51 GMT

@buang99

lol might have to agree with you

Re: Please Help me.

harshad — Sat, 13 Jun 2020 17:31:31 GMT

As much as the Community understands where you are coming from, your existing service needs to be active for you to port over. This is not a rule PM has whipped up but something that applies across service providers. Please look up CRTC website for more information on this. Since you have made a decision to move, the best option is, as suggested by folks above, to recharge with $15, reactivate the account and make a request to Virgin/the provider you are going to. Since time is of essence, this would be the fastest way to port out the number.

Re: can I have my money back?

Faisal2c — Sat, 13 Jun 2020 17:34:00 GMT

I got a message from public mobile and they will return the amount to my credit card within 30 days. Thank you

Re: can I have my money back?

Lorca — Sat, 13 Jun 2020 17:37:13 GMT

@Faisal2c

wow excellent! Glad they were able to help you.