topic Re: Plan in Get Support

Plan

Ikeugo — Wed, 05 Jan 2022 17:11:37 GMT

I changed my plan from 50 to 25 now I can’t make calls , keep saying. I should ad on cause I don’t have long distance

but the number is local

Re: Plan

esjliv — Mon, 20 Jul 2020 20:08:16 GMT

@Ikeugo

You changed to the $25 plan, unlimited Canada-wide? Did you set it for your next renewal date?

Is your $50 plan a grandfathered plan?

Re: Plan

gpixel — Mon, 20 Jul 2020 20:21:53 GMT

@Ikeugo can you login to your self serve and check the plan details and if it's currently active

the proper procedure is to have available funds in your account when downgrading. there is a glitch in the system that causes issues

Re: Plan

amirambreen — Mon, 20 Jul 2020 20:39:15 GMT

@Ikeugo your plan will work after your payment due date for your $50 plan.

Referral Code: no ads please .... Luddite

Re: Plan

kb_mv — Mon, 20 Jul 2020 20:19:52 GMT

@amirambreen It's considered poor form to post your referral code here. You might want to edit your post to remove it.

Re: Plan

gblackma — Mon, 20 Jul 2020 20:55:32 GMT

@Ikeugo try adding a 1 in front of the number you are dialing. Stay safe.

Re: Plan

geopublic — Mon, 20 Jul 2020 21:14:13 GMT

@Ikeugo wrote:
I changed my plan from 50 to 25 now I can’t make calls , keep saying. I should ad on cause I don’t have long distance
but the number is local

@Ikeugo Dial 611, is your account suspended? If yes, submit a ticket to PM for help. If your account is active just dial +1 in front of the number.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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