topic Re: Urgent Help need, I suspect someone swap my simcard in Get Support

Urgent Help need, I suspect someone swap my simcard

xypublicmobile — Wed, 05 Jan 2022 17:11:19 GMT

Hi, My sim card was in good working condition for the past 2 years and it suddenly stopped working 2 days ago. The phone is working normally using wifi. I suspect that there is someone changed my phone number's sim card without my knowledge. The current sim card in my phone doesn't match the sim card number on my public mobile website account. Please help.

Re: Urgent Help need, I suspect someone swap my simcard

kb_mv — Fri, 12 Jun 2020 15:15:10 GMT

@xypublicmobile Go into your account and immediately report the phone as lost/stolen. Then contact the Mods through Simon. They will sort it out for you.

Re: Urgent Help need, I suspect someone swap my simcard

geopublic — Fri, 12 Jun 2020 15:21:49 GMT

@xypublicmobile If someone had access to your selfserve and swapped your sim then they would have changed the password.

Are you sure the sim was not swapped at the device level? Did you leave your device unattended?

Re: Urgent Help need, I suspect someone swap my simcard

xypublicmobile — Fri, 12 Jun 2020 15:23:28 GMT

How do you report stolen phone/simcard?

Re: Urgent Help need, I suspect someone swap my simcard

Barbie2 — Fri, 12 Jun 2020 15:25:35 GMT

@xypublicmobile go into your account click lost stolen is what I would do.

Re: Urgent Help need, I suspect someone swap my simcard

will13am — Fri, 12 Jun 2020 15:27:36 GMT

@xypublicmobile , lost phone is an action found in the self serve. At this point, the most important thing is to change your password and secure other accounts that are vulnerable to your phone number being potentially in someone's possession.

Re: Urgent Help need, I suspect someone swap my simcard

hairbag1 — Fri, 12 Jun 2020 15:28:07 GMT

@xypublicmobile wrote:
How do you report stolen phone/simcard?

Re: Urgent Help need, I suspect someone swap my simcard

xypublicmobile — Fri, 12 Jun 2020 15:43:57 GMT

Thank you all, I have suspended the phone service and hopefully, the moderator can sort out this issue for me. I checked the usage history there were calls made to the voicemail yesterday, 2 incoming messages from 81961 and 776836 and 1 outgoing text to 474663 looks suspicious and 1.5 GB data was used yesterday.

Re: Urgent Help need, I suspect someone swap my simcard

Naepalm — Fri, 12 Jun 2020 15:46:00 GMT

@geopublic had a good word for another user yesterday I can't find where he/she put it.

Check your usage as well, being that it has not worked for two days, you may have missed an opportunity to stop any nefarious actions.

Being SIM jacked you need to go into any of the accounts that use your phone as two-factor authentication, your bank, credit cards etc and freeze them or put them on hold.

Contact the moderators immediately and write in the subject *URGENT UNAUTHORIZED SIM PORT"

This is very serious and you need to take action quickly.

Contact the moderators here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I hope it all works out and you get this figured out quickly!

Re: Urgent Help need, I suspect someone swap my simcard

xypublicmobile — Fri, 12 Jun 2020 15:51:01 GMT

Thank you for your link, I have sent the message to the Moderator_Team

Re: Urgent Help need, I suspect someone swap my simcard

xypublicmobile — Fri, 12 Jun 2020 16:03:45 GMT

Physical sim card swap is unlikely due to the pandemic social distancing. The online account doesn't seem to be hacked. I suspect either done in a kiosk or through community moderator by pretending to be the owner of the phone number. It is a good time for public mobile to review the sim card hack attack prevention policy.

Re: Urgent Help need, I suspect someone swap my simcard

darlicious — Fri, 12 Jun 2020 16:15:43 GMT

@xypublicmobile

You need to check your email account and anything associated with them. 776836 is the text code for verification from Yahoo.

Re: Urgent Help need, I suspect someone swap my simcard

xypublicmobile — Fri, 12 Jun 2020 16:26:33 GMT

Hi, I don't have yahoo account, most likely hacker created yahoo account using the phone number. Also, moderator_team has informed me that they didn't do the swap, then most likely it was done at a kiosk. The chance of access through my online account was low, as the hacker didn't change the password.

Re: Urgent Help need, I suspect someone swap my simcard

xypublicmobile — Fri, 12 Jun 2020 17:10:08 GMT

A big thank you to moderator_team for resolving the issue so quickly for me. Now I have my phone number back again.

However, how can we prevent such attacks from happening again is going to be a major battle between users and hackers. I was trying to find out my online account access history, but I can't. If public mobile can make this information available, it will help users to figure out where the hacker may come from. The other source may be the kiosks but that's beyond our control.

Again big thanks to the moderator_team!

Re: Urgent Help need, I suspect someone swap my simcard

Naepalm — Fri, 12 Jun 2020 17:14:08 GMT

@xypublicmobile one way you can prevent this is by one using a password that is very difficult to guess for your self serve account. Use an app like LastPass to accomplish this.

Another way is in your overview account do not use your first name as your name in the account. Use a made-up name that is difficult to guess. All the users need is your name and account number to do the switch or your IME#

Hopefully in the future Public does something more substantial like a 2FA separate from your phone number to port your number or something. @Tiana_V

Re: Urgent Help need, I suspect someone swap my simcard

Tiana_V — Fri, 12 Jun 2020 18:38:17 GMT

@Naepalm wrote:

@xypublicmobile one way you can prevent this is by one using a password that is very difficult to guess for your self serve account. Use an app like LastPass to accomplish this.

Another way is in your overview account do not use your first name as your name in the account. Use a made-up name that is difficult to guess. All the users need is your name and account number to do the switch or your IME#

Hopefully in the future Public does something more substantial like a 2FA separate from your phone number to port your number or something. @Tiana_V

The Public team is currently working hard on a solution to prevent fraudulent port-outs of our customers accounts. We'll be sure to let you all know when its ready!

Re: Urgent Help need, I suspect someone swap my simcard

quantum-board — Fri, 12 Jun 2020 18:41:36 GMT

If you share apartment, it is one your roommates. Welcome to roommate country

Re: Urgent Help need, I suspect someone swap my simcard

dabr — Fri, 12 Jun 2020 18:44:01 GMT

@Tiana_V wrote:
@Naepalm wrote:
@xypublicmobile one way you can prevent this is by one using a password that is very difficult to guess for your self serve account. Use an app like LastPass to accomplish this.

Another way is in your overview account do not use your first name as your name in the account. Use a made-up name that is difficult to guess. All the users need is your name and account number to do the switch or your IME#

Hopefully in the future Public does something more substantial like a 2FA separate from your phone number to port your number or something. @Tiana_V
The Public team is currently working hard on a solution to prevent fraudulent port-outs of our customers accounts. We'll be sure to let you all know when its ready!

@Tiana_V Thanks for updating us on a very serious issue.

Re: Urgent Help need, I suspect someone swap my simcard

telemonster — Fri, 12 Jun 2020 18:44:47 GMT

the most quiet one. (girl)

Re: Urgent Help need, I suspect someone swap my simcard

srlawren — Fri, 12 Jun 2020 18:51:30 GMT

@quantum-board wrote:
If you share apartment, it is one your roommates. Welcome to roommate country

@quantum-board that's an odd accusation