topic Data limits in Get Support

Data limits

Megan-Jolie — Wed, 05 Jan 2022 17:10:59 GMT

On the plan I purchased, I should have 5gb of data, but when I look at my data usage on my phone it says only 2gb are available.

Re: Data limits

popping — Mon, 20 Jul 2020 07:26:05 GMT

@Megan-Jolie wrote:
On the plan I purchased, I should have 5gb of data, but when I look at my data usage on my phone it says only 2gb are available.

Your plan details should look like the following:

This plan includes: -
- 5GB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

You may have used 3GB data for the current cycle.

I have the same plan you have. My data usage line showing that I used 528.106 out of my 5120 MB. What is your data usage line is saying?

Data & Add-Ons	Amount Used
$0 Free Holiday Giveaway: 1GB Add-on	846.564 / 1024 MB
$0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)	0 / 400 MIN
1GB Add-on	0 / 2048 MB
1GB Promo	697.544 / 1024 MB
5GB at 3G Speed	528.106 / 5120 MB

Re: Data limits

gpixel — Mon, 20 Jul 2020 07:36:48 GMT

@Megan-Jolie your phone data counter is most likely going to be out of sync, especially if you don't apply the correct renewal date on your phone. public mobile renews every 30 days, not monthly. so your renewal date can change from time to time.

the best option is to use your phone as a guide and login to your self serve account or call 611, choose option 3 and input your 4 digit pin and it will tell you the amount of remaining data you have.

Re: Data limits

cellphoneuser1 — Mon, 20 Jul 2020 08:20:43 GMT

@Megan-Jolie

Did you just activate? Sounds like activation was on $35 plan instead of $40.

Re: Data limits

gblackma — Mon, 20 Jul 2020 09:41:06 GMT

@Megan-Jolie there may be a max data limit of 2 gigs set on your phone, usually per 31 day period. You would have to remove it to use more than 2 gigs of data. As mentioned above by @popping sign into your self service account to see how much data you have or call 611 as mentiomed by @gpixel . Stay safe.

Re: Data limits

srlawren — Mon, 20 Jul 2020 16:49:21 GMT

@Megan-Jolie wrote:
On the plan I purchased, I should have 5gb of data, but when I look at my data usage on my phone it says only 2gb are available.

@Megan-Jolie your phone has no idea what plan you have with your provider. You would need to go in and set that information manually (just like you would need to do with any other cell provider).

Re: Data limits

AmyJaneEriksen — Mon, 20 Jul 2020 17:02:37 GMT

I agree with this. as different Gb comes with different costs.

Re: Data limits

Megan-Jolie — Tue, 21 Jul 2020 14:01:22 GMT

I've only used about 17mb of data so far.

I was having a hard time getting my sim card to work in this phone though, maybe that has something to do with it.

Re: Data limits

Megan-Jolie — Tue, 21 Jul 2020 14:02:47 GMT

I did just activate but I did choose the $40 plan

Re: Data limits

Megan-Jolie — Tue, 21 Jul 2020 14:03:48 GMT

I'm not sure how to change that in my settings. Is there any easy way you can think to explain or would I be best to google it?

Re: Data limits

Dunkman — Tue, 21 Jul 2020 14:07:31 GMT

@Megan-Jolie wrote:
I'm not sure how to change that in my settings. Is there any easy way you can think to explain or would I be best to google it?

@Megan-Jolie

Depends on which phone model you have. It looks like that your phone setting might have a maximum of 2GB setup, which you should be able to change. Go to your main settings. Data settings and check if data limit option is checked off.

Re: Data limits

Megan-Jolie — Tue, 21 Jul 2020 14:11:17 GMT

This was the first phone plan I've ever had, I'm really new at all of this lol. I looked up how to do it and got everything fixed, thanks for your help!