topic Re: Data plan in Get Support

Data plan

Sarah12 — Wed, 05 Jan 2022 17:10:50 GMT

Is it possible to change the date that my data resets?

Re: Data plan

Anonymous — Mon, 20 Jul 2020 01:11:02 GMT

@Sarah12 wrote:
Is it possible to change the date that my data resets?

Not data alone. To not miss service you would need to do an early plan renewal to change your date. That needs moderator assistance.

To miss service, you could suspend your service and then restart it at a date of your liking. But it would just float up again anyway. Remember, this place is 30 days...not monthly.

Re: Data plan

rhbcc — Mon, 20 Jul 2020 01:07:40 GMT

Try using private/incognito browsing mode or using another browser. If it doesn't work, send a private message and contact one of the mod with your phone number and account number.

Re: Data plan

gblackma — Mon, 20 Jul 2020 01:26:36 GMT

@Sarah12 if you need more data, there's the $15 one gig data addon. If you find yourself running out of data often consider a temporary upgrade to a plan with higher data. Stay safe.

Re: Data plan

popping — Mon, 20 Jul 2020 01:36:18 GMT

@Sarah12 wrote:
Is it possible to change the date that my data resets?

If you used all your plan data of your current cycle, the following are the options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from self-serve. You get your data back immediately with plan change.
2. If you want to renew the same plan early, you need to create a moderator support ticket using this link https://publicmobile.ca.ada.support/chat/. Moderator wait time is couple hours to 2 days. If your next renewal date is up to 2 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $15 1GB data or $10 200MB data. Expensive option

Please note that there is no refund of the unused days of your current cycle because PM is a prepaid service.

Re: Data plan

gpixel — Mon, 20 Jul 2020 02:28:17 GMT

@Sarah12 are you talking about resetting your data counter on your device?

Re: Data plan

Sarah12 — Mon, 20 Jul 2020 17:16:42 GMT

I don't want to miss service. I simply want to change the renewal date of my plan from the 4th of every month to the 1st. Could you help me with that?

Re: Data plan

geopublic — Mon, 20 Jul 2020 17:23:09 GMT

@Sarah12 wrote:
I don't want to miss service. I simply want to change the renewal date of my plan from the 4th of every month to the 1st. Could you help me with that?

@Sarah12 Plans here are 30 days in duration not monthly so your plan renewal date will keep moving. What you are asking is not possible.

Re: Data plan

Triguy — Mon, 20 Jul 2020 17:20:35 GMT

PM plans are on a 30 day cycle so it is not same renewal date every month.