topic Re: data add on not working and getting a refund in Get Support

data add on not working

whiner — Wed, 05 Jan 2022 17:10:37 GMT

I have paid for the date add on twice and am not getting any data. I need to get a refund for the extra data add on and I need data. What should I do to get the data that I paid for?

Re: data add on not working

Anonymous — Sun, 19 Jul 2020 19:23:02 GMT

@whiner wrote:
I have paid for the date add on twice and am not getting any data. I need to get a refund for the extra data add on and I need data. What should I do to get the data that I paid for?

Do you see mention of data lower down in the data & add-ons area of your overview page?

Maybe post a screen snip of your overview page. Blank out personal info of course.

Re: data add on not working

will13am — Sun, 19 Jul 2020 19:31:49 GMT

@whiner , add-on purchase is a two step process. Check out this illustrated guide to make sure that both steps have been completed.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Re: data add on not working

gblackma — Sun, 19 Jul 2020 19:37:14 GMT

@whiner did you actually purchase the addon? Or just deposit the funds? See if theres a $30 credit balance for the 2 add on deposits. Its a 2 step process add the funds and then buy the add on. Sounds like you added the funds now buy the add on. Here's how and where to do it.

Stay safe.

Re: data add on not working and getting a refund

whiner — Mon, 20 Jul 2020 14:35:40 GMT

Thank you for your responses. Yes, I had added funds but have not purchased the add on.

Can I get a refund for the extra 15 dollars that I put in my account?

Thank you!

Re: data add on not working and getting a refund

gblackma — Mon, 20 Jul 2020 14:41:43 GMT

@whiner PM is a prepaid service there are no refunds. And if you were lucky enough to get one, it takes around a month for refunds to be issued. Its easier to leave it there. And it will be used to pay for your service on the next 30 day cycle. Stay safe.

Re: data add on not working and getting a refund

hairbag1 — Mon, 20 Jul 2020 14:43:27 GMT

@whiner...just leave it sitting in Available Funds . Then at next renewal...those $$ will get applied to your plan.

Or save it towards your next add-on.

Re: data add on not working and getting a refund

Anonymous — Mon, 20 Jul 2020 14:46:53 GMT

@whiner wrote:
Thank you for your responses. Yes, I had added funds but have not purchased the add on.
Can I get a refund for the extra 15 dollars that I put in my account?
Thank you!

So did you manually add funds via the purchase add-ons area or by manually making a payment in the manual payments area. If via purchase add-ons then on that second time in it should have used your funds that were already there that you deposited on the first time in.

Re: data add on not working

bdanderson — Fri, 24 Jul 2020 16:10:41 GMT

I paid for extra data 3 days ago and it is still not working???

Re: data add on not working

Anonymous — Fri, 24 Jul 2020 16:12:45 GMT

@bdanderson wrote:
I paid for extra data 3 days ago and it is still not working???

You found the thread...did you read it?

It's a two step process. Add funds, purchase add-ons. It's a little non-intuitive.