topic Re: my money in Get Support

my money

Heidy — Wed, 05 Jan 2022 17:10:16 GMT

what's up, three times too much money withdrawn. The phone doesn't work. give me my money back please

Re: my money

Staliger — Wed, 10 Jun 2020 15:15:20 GMT

@Heidy Can you please give us more information? What is the model of your phone? What does your self-service account say? What is your plan? How much was deducted? Did you port your number or not? Did you try restarting you phone?

Re: my money

hairbag1 — Wed, 10 Jun 2020 15:22:19 GMT

@Heidy wrote:
what's up, three times too much money withdrawn. The phone doesn't work. give me my money back please

Have you recently upgraded or downgraded to a different plan ? If so that could explain the transactions. Log into My Account to see if there's $$ sitting in Available Funds and if your plan shows as ACTIVE or something else.

Let us know.

Re: my money

Triguy — Wed, 10 Jun 2020 15:27:32 GMT

Check your account status by logging into your self serve account. Did you make a recent plan change ?

Re: my money

geopublic — Wed, 10 Jun 2020 17:50:58 GMT

@Heidy wrote:
what's up, three times too much money withdrawn. The phone doesn't work. give me my money back please

Access your selfserve and click on the payment history tab to see what was charged by PM for your plan. If your phone is not working then dial 611 to make sure your plan is active.

Re: my money

Heidy — Wed, 10 Jun 2020 17:52:47 GMT

Hi, is an LG5, the plan is $ 40 nothing has been changed. Top up online as usual, only charged three times today.

Re: my money

hairbag1 — Wed, 10 Jun 2020 18:02:38 GMT

@Heidy wrote:
Hi, is an LG5, the plan is $ 40 nothing has been changed. Top up online as usual, only charged three times today.

So you've indicated that you have a SOLUTION to your initial question...did you actually get it solved ? If so, how ?

Re: my money

Heidy — Wed, 10 Jun 2020 18:13:43 GMT

Ups, sorry.no solution

Re: my money

dabr — Wed, 10 Jun 2020 18:21:09 GMT

@Heidy Have you tried rebooting your phone, or try powering off the phone and removing the SIM, waiting 5 mins, reinserting SIM and restarting the phone. If that doesn't help to get your service back, try lost/stolen trick. Log into your account, select plans/add-ons tab, then phone lost/stolen, suspend service, log out, wait 5 mins, log back in and resume service, log out and restart your phone. This may get your service restarted at least.

Re: my money

Heidy — Wed, 10 Jun 2020 18:29:12 GMT

Available funds $ 42 inactive since May 22.

Re: my money

dabr — Wed, 10 Jun 2020 18:33:52 GMT

@Heidy wrote:
Available funds $ 42 inactive since May 22.

@Heidy So your payment didn't go through on May 22nd? Can you log into your account and manually add your payment or dial 611 to apply the payment and then restart your phone?

Re: my money

hairbag1 — Wed, 10 Jun 2020 18:52:03 GMT

@Heidy wrote:
Available funds $ 42 inactive since May 22.

OK...so when you log in to your account does it say ACTIVE or SUSPENDED ?

Re: my money

Heidy — Wed, 10 Jun 2020 19:00:10 GMT

ok friends, I restarted the phone and everything is fine. no idea what the problem was. Thanks to all.