Ported number incorrectly

EllenK — Wed, 05 Jan 2022 17:10:13 GMT

I just activated my account and I made an error in my cell phone number, and didn't realize I had done so until I finalized everything. How do I fix this?!?? Please HELP!

Re: Ported number incorrectly

popping — Sun, 19 Jul 2020 02:43:09 GMT

@EllenK wrote:
I just activated my account and I made an error in my cell phone number, and didn't realize I had done so until I finalized everything. How do I fix this?!?? Please HELP!

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/

1. Tell SIMon what is the issue (important) - "Ported Request"
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
7. After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save

Re: Ported number incorrectly

gpixel — Sun, 19 Jul 2020 02:45:49 GMT

@EllenK if SIMon is not working then click here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

topic Ported number incorrectly in Get Support

Ported number incorrectly

Re: Ported number incorrectly

Re: Ported number incorrectly