topic Re: When is the best time to change plan in Get Support

When is the best time to change plan

Kdhillon — Wed, 05 Jan 2022 17:10:10 GMT

Hey .

My account says payment due before 13th June.

I would like to change my plan, what is the time ?

Should I change on 11th or 12th ?

Re: When is the best time to change plan

kselmak — Tue, 09 Jun 2020 23:14:25 GMT

Postdate the change.

The system will do it for you

When you switch the plan you will have two options change now or change on renewal

Choose change in renewal

Note

Put enough money to cover for more expensive plan, there is a glitch that will suspended your account if you are downgrading and only have enough money to pay for the new plan

It's ok that money will be used next renewal

Re: When is the best time to change plan

kelvarnsen — Tue, 09 Jun 2020 23:14:19 GMT

You can set it up for the plan to change on your next renewal date.

Re: When is the best time to change plan

gblackma — Tue, 09 Jun 2020 23:15:12 GMT

@Kdhillon log into your self service account and set it to change on next renewal. Here's an article on switching plans https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Stay safe

Re: When is the best time to change plan

Kdhillon — Tue, 09 Jun 2020 23:25:19 GMT

Thank you so much for explaining it so well

Re: When is the best time to change plan

Kdhillon — Tue, 09 Jun 2020 23:26:15 GMT

Thanks. If it's on autopay, it should be good?

Re: When is the best time to change plan

Kdhillon — Tue, 09 Jun 2020 23:26:35 GMT

thanks

Re: When is the best time to change plan

Kdhillon — Tue, 09 Jun 2020 23:29:07 GMT

Sounds great. Thank you

Re: When is the best time to change plan

hairbag1 — Tue, 09 Jun 2020 23:32:05 GMT

@Kdhillon wrote:
thanks

There a button at the bottom of each reply to your question and you can decide which answer is best suited as the SOLUTION. Whoever you award that SOLUTION will be much obliged.

Re: When is the best time to change plan

hyT — Wed, 10 Jun 2020 00:20:54 GMT

Even when you are on "Autopay", many experienced PM community members have suggested that one should do a one-time payment into your "Available Funds" to cover the higher-cost plan before the renewal day. Then on your renewal day, you will avoid the potential though rare glitch that Autopay fails. That's what I would do if and when I make plan changes.

Re: When is the best time to change plan

Kdhillon — Wed, 10 Jun 2020 00:22:36 GMT

Thanks will try it.

Re: When is the best time to change plan

mpcdesign — Wed, 10 Jun 2020 00:26:00 GMT

@Kdhillon never leave in changing the plan or adding funds the last minute. If for whatever reason, Public Mobile needs to do some maintenance to the self-serve accounts the day you want to access it, and pay for things (especially on your date), you could be tough out of luck.

Add the funds now, with time to spare. One less thing to worry about!

Re: When is the best time to change plan

hyT — Wed, 10 Jun 2020 00:30:26 GMT

@Kdhillon

Another thing I have learned here is that if you want to answer to a particular post, type "@" and you'll see a list pop-up letting you choose whom you want to address. That helps when there are many helpful community members making suggestions.

Re: When is the best time to change plan

Kdhillon — Wed, 10 Jun 2020 00:35:33 GMT

@hyT thank you so much.

I am new to Community and was trying to figure out how replying to a person works. Really appreciate it. Otherwise it was going to be my next question.

Re: When is the best time to change plan

Kdhillon — Wed, 10 Jun 2020 00:37:40 GMT

@mpcdesign . Thanks, will keep that in mind.

Re: When is the best time to change plan

Barbie2 — Wed, 10 Jun 2020 00:51:01 GMT

Hi @Kdhillon im new as well been replying here and there for a month. I got a $2.00 community reward. Which I was surprised to get.

Re: When is the best time to change plan

Kdhillon — Wed, 10 Jun 2020 00:52:38 GMT

@Barbie2 .

Hey

Thanks. That's good to know.

Re: When is the best time to change plan

computergeek541 — Wed, 10 Jun 2020 03:47:12 GMT

@Kdhillon wrote:
Hey .
My account says payment due before 13th June.
I would like to change my plan, what is the time ?
Should I change on 11th or 12th ?

@Kdhillon It's not so much when you change the plan, but how you do it that matters. Others have said to schedule the system to make the change for you during the next renewal. That is good advice, except for cases when someone has run out of minutes, text messages, or data.

The problem with using the immediate change optiom is how you'll always be losing at least one day of service (or more) that you've already paid for on the old plan.

Re: When is the best time to change plan

Kdhillon — Wed, 10 Jun 2020 01:26:37 GMT

@computergeek541

Hey.

Thanks.

I didn't know there was options to set plan change on renewal date. Now I can set it up and it will change on renewal date. And I won't loose any days of current cycle.

Re: When is the best time to change plan

computergeek541 — Wed, 10 Jun 2020 02:08:39 GMT

Kdhillon,

To clarify, even performing an immediate plan change on your renewal date will make you lose money. You'll lose an entire plan payment.