topic Re: @mod need my puk1 code for both my chips in Get Support

@mod need my puk1 code for both my chips

Jaredkash86 — Wed, 05 Jan 2022 17:10:04 GMT

Re: @mod need my puk1 code for both my chips

gpixel — Sat, 18 Jul 2020 23:57:55 GMT

@Jaredkash86

contact customer support here

type "PUK code"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: @mod need my puk1 code for both my chips

Jaredkash86 — Sat, 18 Jul 2020 23:56:43 GMT

No I need my Sim card lock pin there is no previous ownet

Re: @mod need my puk1 code for both my chips

will13am — Sat, 18 Jul 2020 23:58:49 GMT

@Jaredkash86 wrote:
No I need my Sim card lock pin there is no previous ownet

The recommendation given above is for how to contact the moderator team. It is the ticketing process.

Re: @mod need my puk1 code for both my chips

RossN — Sat, 18 Jul 2020 23:58:57 GMT

@Jaredkash86 @hi did you just activate your accounts.it sounds like your phones are locked to your previous provider you will need to contact them to get them unlocked

Re: @mod need my puk1 code for both my chips

Jaredkash86 — Sun, 19 Jul 2020 00:00:14 GMT

My phone is not locked to a network this is the o ly provider it's aski gme for a pin its the Simcard that is locked not the phone

Re: @mod need my puk1 code for both my chips

gblackma — Sun, 19 Jul 2020 00:02:43 GMT

@Jaredkash86 as @gpixel says you have to contact the moderators and ask them for it. 2 of them? Stay safe.

Re: @mod need my puk1 code for both my chips

popping — Sun, 19 Jul 2020 00:12:37 GMT

@will13am wrote:
@Jaredkash86 wrote:
No I need my Sim card lock pin there is no previous ownet
The recommendation given above is for how to contact the moderator team. It is the ticketing process.

@Jaredkash86

After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

If you don't want to check your community INBOX every hour, you can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save

Re: @mod need my puk1 code for both my chips

geopublic — Sun, 19 Jul 2020 00:20:09 GMT

@Jaredkash86 Public Mobile does not lock their SIM cards. If you were previously on the Rogers network and your phone was locked then you could use it with any providers using that network like CHATR, Fido, Speakout, Petro Canada etc without having to unlock it.

Once you switch to a provider in this case that uses the Telus network and your phone is locked then you need to get it unlocked.

Who was your previous provider?

Re: @mod need my puk1 code for both my chips

Jaredkash86 — Sun, 19 Jul 2020 00:23:30 GMT

Re: @mod need my puk1 code for both my chips

Jaredkash86 — Sun, 19 Jul 2020 00:24:42 GMT

I have been usi g this phone with this chip for months its just was **bleep**ing with the lock Sim setting and did something the phone is unlocked

Re: @mod need my puk1 code for both my chips

Danchvn — Sun, 19 Jul 2020 00:29:27 GMT

@Jaredkash86 so are you saying things are good now?

@Jaredkash86 wrote:
I have been usi g this phone with this chip for months its just was **bleep**ing with the lock Sim setting and did something the phone is unlocked