topic Re: Emergency calls only in Get Support

Emergency calls only

Teresa39 — Wed, 05 Jan 2022 17:09:56 GMT

yesterday morning my phone stopped working. I paid my bill got confirmation no interruption in service and now no service. Pls help

Re: Emergency calls only

gblackma — Tue, 09 Jun 2020 20:22:16 GMT

@Teresa39 turn your phone off, remove the SIM card and put it back in. Restart your phone. Stay safe

Re: Emergency calls only

geopublic — Tue, 09 Jun 2020 20:22:40 GMT

@Teresa39 wrote:
yesterday morning my phone stopped working. I paid my bill got confirmation no interruption in service and now no service. Pls help

@Teresa39 First off restart your phone. If it's still an issue then what happens when you dial 611 from your phone?

Re: Emergency calls only

Teresa39 — Tue, 09 Jun 2020 20:26:02 GMT

It says not registered on network

Re: Emergency calls only

Staliger — Tue, 09 Jun 2020 20:26:30 GMT

@Teresa39 Check your self-service account. Does it show Active? If yes, then restart your phone as @gblackma sugested.

Re: Emergency calls only

geopublic — Tue, 09 Jun 2020 20:31:09 GMT

@Teresa39 wrote:
It says not registered on network

@Teresa39 Most of the time that error occurs because your phone has been blacklisted. Did you recently purchase this phone?

Re: Emergency calls only

Teresa39 — Tue, 09 Jun 2020 20:43:45 GMT

Tries turning it off taking SIM out. It still says NO network

Re: Emergency calls only

Teresa39 — Tue, 09 Jun 2020 20:44:35 GMT

Same phone I have had for a couple years

Re: Emergency calls only

gblackma — Tue, 09 Jun 2020 20:48:10 GMT

@Teresa39 what's the make and model of your phone? Thanks.

Re: Emergency calls only

gpixel — Tue, 09 Jun 2020 20:50:53 GMT

@Teresa39 I don't think your service is active and auto-pay may have failed. did your recieve this text message?

Re: Emergency calls only

Teresa39 — Tue, 09 Jun 2020 20:54:21 GMT

Yes I received that message.

Re: Emergency calls only

gblackma — Tue, 09 Jun 2020 20:54:34 GMT

@gpixel try manually selecting any other provider as your network and restart your phone. Select PM as your network and restart your phone. Let us know if this doesn't work.

Re: Emergency calls only

Teresa39 — Tue, 09 Jun 2020 20:56:45 GMT

Tries that and won't connect to any network. Says unable to connect.

Re: Emergency calls only

Teresa39 — Tue, 09 Jun 2020 20:57:50 GMT

It is a Samsung galaxy s6

Re: Emergency calls only

gblackma — Tue, 09 Jun 2020 20:59:29 GMT

@Teresa39 again, what's the make and model of your phone? Thanks.

Re: Emergency calls only

dabr — Tue, 09 Jun 2020 21:01:41 GMT

@Teresa39 wrote:
Tries that and won't connect to any network. Says unable to connect.

@Teresa39 Try the lost/stolen trick, login your self serve account, select plans/add-ons tab, then phone lost/stolen, suspend service and lot out, wait a few minutes, log back in and resume service, log out and restart your phone.

If nothing helps submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Type in your issue, select contact us/moderators, then submit ticket when these options appear and follow the prompts to finish.

Re: Emergency calls only

gblackma — Tue, 09 Jun 2020 21:04:17 GMT

@Teresa39

Try to Reset Network Settings

From a Home screen, navigate: Apps > Settings. > Backup and reset. These instructions apply to Standard mode only.
From the Reset section, tap Reset network settings.
Review the info then tap RESET SETTINGS.
Review the info then tap RESET SETTINGS to confirm.

Restart your phone if it doesn't automatically, if it worked. Then re-add your wifi password, enable data and try sending an mms message.

Re: Emergency calls only

Teresa39 — Tue, 09 Jun 2020 21:24:59 GMT

Samsung galaxy s6

Re: Emergency calls only

fujiyama — Tue, 09 Jun 2020 21:52:23 GMT

Can you test the sim card in another phone?

What is the status of your account when you log in to self serve?

Edit: Also, are you new to Public mobile? This was not clearly addressed so just asking to be sure...

Re: Emergency calls only

gpixel — Tue, 09 Jun 2020 21:59:11 GMT

@Teresa39 there is something wrong with your account you can contact customer support here.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST