topic Re: $15 Plan, Auto Pay, No bonus data in Get Support

$15 Plan, Auto Pay, No bonus data

mrlayance — Wed, 05 Jan 2022 17:09:35 GMT

My account does not seem to be getting bonus data?

My Data & Add-Ons

If a feature is not listed below, it may have been fully consumed and no longer available for use.

Data & Add-Ons Amount Used
100 Minutes Canada-Wide Talk
8 / 100 MIN

I would expect to see 250mb of something?

Re: $15 Plan, Auto Pay, No bonus data

LurganIeUk — Sat, 18 Jul 2020 14:06:28 GMT

Yes, 250mb of Data IF you have autopay set up.

Re: $15 Plan, Auto Pay, No bonus data

Dunkman — Sat, 18 Jul 2020 14:30:36 GMT

@mrlayance

Usually if you don't see the 250 mb data add on, that means you used it up.

Has data worked before for you with Public mobile? Maybe check your usage history to see whether you used up the limited data. 250 mb data can be used up very quickly.

You can also check your plan details in your self service account and it should show the 250 mb data. See below:

Re: $15 Plan, Auto Pay, No bonus data

gblackma — Sat, 18 Jul 2020 14:11:41 GMT

@mrlayance you have to be on autopay to get the 250 mb of data. You should see both the 250mb and the $2 autopay discount. It should look like this

If you don't see either please let us know.

Re: $15 Plan, Auto Pay, No bonus data

LurganIeUk — Sat, 18 Jul 2020 16:57:07 GMT

@Dunkman wrote:
@mrlayance

You can also check your plan details in your self service account and it should show the 250 mb data.

But if you use the 250mb all up the description of it in plan details disappears. I think that was a poor choice of options to when something is used up.

ie 18/250 means you have used 18 mb of the 250

ie 250/250 is what would be more sense to see when all used up vs the description disappearing.

And then when your new cycle starts all the 250/250 or 100/100 etc would THEN disappear.

Re: $15 Plan, Auto Pay, No bonus data

LurganIeUk — Sat, 18 Jul 2020 16:56:07 GMT

What some of you are missing is the “not listed below - fully consumed statement”.

Re: $15 Plan, Auto Pay, No bonus data

esjliv — Sat, 18 Jul 2020 14:28:49 GMT

HIi @LurganIeUk , that is a good observation.

That would be good feedback to provide to PM website designers/maintenance dept.

I am not sure how you can share this feedback directly to the appropriate people/dept.

Maybe via private message could get this into the right hands - using this link

Re: $15 Plan, Auto Pay, No bonus data

Anonymous — Sat, 18 Jul 2020 14:33:56 GMT

It took them forever to add the sentence about not showing. Keep breathing.