topic Re: My data in Get Support

My data

Kitty1000 — Wed, 05 Jan 2022 17:09:14 GMT

I paid my bill on the 31st I paid $60 and I have no data can you please give me a callxxxxxx so I can figure out what's the problem if I have to pay more or whatever but I'm lost because I have no data

mimmo removed tel number

Re: My data

gblackma — Mon, 08 Jun 2020 17:12:35 GMT

@Kitty1000 please use the 3 dots on the top right of your post to remove your phone number from the post. Whats the make and model of your phone? Thanks. Try restarting your phone. Wait 30 seconds and restart it.

Re: My data

gpixel — Mon, 08 Jun 2020 17:13:49 GMT

@Kitty1000 was your account deactivated before you paid your balance?

Re: My data

Staliger — Mon, 08 Jun 2020 17:19:43 GMT

@Kitty1000 can you check your self-service account? How much data left it shows there? When is your renewal date? Did you try restarting your phone? Maybe your plan was not renewed yet, then if you need data now, you have to buy data addon.

Re: My data

dabr — Tue, 09 Jun 2020 01:37:26 GMT

@mimmo Please edit OP's phone number from post. Thanks.

Re: My data

paulbranscombe — Fri, 12 Jun 2020 01:33:05 GMT

Hello there

You may want to check what data options are supposed to come with your plan.

Check out this plan here:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/how-to-change-plan-immediately/td-p/252494