topic Re: MMS Fails in Get Support

MMS Fails

fergus8 — Wed, 05 Jan 2022 17:09:13 GMT

MMS quit working today.

It was working previously (after help I got here).

I enlose the settings from https://apn-canada.gishan.net/en/apn/public-mobile along with the Jethro flip phone settings equivalents.

In summary, it was working but when I tried to use it today, it fails.

SMS text goes through no problems.

Any help?

Re: MMS Fails

kselmak — Fri, 17 Jul 2020 21:15:08 GMT

Is your data on?

It uses data bit it will not be counted against your data. But it must have access to network

Re: MMS Fails

gpixel — Fri, 17 Jul 2020 21:17:12 GMT

@fergus8 try using

MMS proxy: mmscproxy.mobility.ca for
port: 8799

Re: MMS Fails

maximum_gato — Fri, 17 Jul 2020 21:18:56 GMT

@fergus8

Can you send SMS? Toggle airplane mode on/off. Try again.

Re: MMS Fails

popping — Fri, 17 Jul 2020 21:51:43 GMT

@fergus8

Which Jethro flip phone do you have?

Some older Jethro flip phone supports only GSM and does not support 3G or LTE signals.

My mother was using a Jethro flip phone on Speakout on Rogers network. It did not work with PM because it supports GSM only. I got an Alcatel GO flip for PM service.

Re: MMS Fails

fergus8 — Fri, 17 Jul 2020 22:02:16 GMT

In “Settings” > “Connections”

“Data connection setting” > “Always connect”.

Re: MMS Fails

fergus8 — Fri, 17 Jul 2020 22:03:58 GMT

MMS proxy in my phone is “Gateway” – I used the settings in your message, but it still failed.

Re: MMS Fails

fergus8 — Fri, 17 Jul 2020 22:05:12 GMT

SC330-V3

It worked last week ok

Re: MMS Fails

popping — Fri, 17 Jul 2020 22:17:43 GMT

@fergus8

Please check your APN settings for typo. It is not easy to type on a flip phone.

Create a moderator support ticket download a configuration file to your Jethro

using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue (important) - "MMS not working"
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
7. After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save

Re: MMS Fails

fergus8 — Fri, 17 Jul 2020 22:19:37 GMT

Airplane Mode (In My Jethro SC300-V3) is Settings>Call settings>Others>Flight Mode) and yes, that fixed it.

Many thanks to you and other responders.

Re: MMS Fails

maximum_gato — Fri, 17 Jul 2020 23:24:03 GMT

@fergus8

You had a poor connection or none at all! In future when you have trouble sending or receiving texts or poor call quality, dropped or missed calls its likely due to a poor connection. Airplane mode completely disconnects you from the network then re-establishes a better connection once toggled off again.

Re: MMS Fails

fergus8 — Sat, 18 Jul 2020 00:25:10 GMT

That's interesting and I'll keep that info in the trouble log that I started for this new phone.

Many thanks.

Re: MMS Fails

computergeek541 — Sat, 18 Jul 2020 04:46:42 GMT

@fergus8 wrote:
Airplane Mode (In My Jethro SC300-V3) is Settings>Call settings>Others>Flight Mode) and yes, that fixed it.
Many thanks to you and other responders.

Generally, solutions shouldn't be given to yoruself. I've change it to reflect that a member previously gave the advice of toggling airplane mode.