topic Re: Charged double in Get Support

Charged double

Courtneydawn99 — Wed, 05 Jan 2022 17:09:09 GMT

would anyone know why I may have been charged twice for my plan? I had the available funds on my account but I recently signed up for automatic payments. So it charged 50$ to my card for on June 3rd and then on June 4th it took out the 50$ from my available funds.

Re: Charged double

Triguy — Mon, 08 Jun 2020 14:54:51 GMT

Check your self serve account. Did you request an early renewal ? Can you post a copy ofyof statement masking any personal info ? If you still need assistance then sumbmit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Charged double

Anonymous — Mon, 08 Jun 2020 14:49:46 GMT

@Courtneydawn99 wrote:
would anyone know why I may have been charged twice for my plan? I had the available funds on my account but I recently signed up for automatic payments. So it charged 50$ to my card for on June 3rd and then on June 4th it took out the 50$ from my available funds.

When you set up autopay, did you make a payment then? That would have deposited your payment into your Available Funds. When is your next renewal? Jul 2, 3, 4, 5?

Re: Charged double

darlicious — Mon, 08 Jun 2020 15:04:17 GMT

@Courtneydawn99

Did you add funds to your account that are reflected on your credit card statement as $50+ tax and that is the payment taken from your balance in your account to pay for your plan. The payment system will always take from your available funds first before it will use autopay. Has your credit card been charged twice for that amount from public mobile or only once?

Re: Charged double

geopublic — Mon, 08 Jun 2020 15:13:07 GMT

@Courtneydawn99 During plan renewal the system will automatically use the funds in your account first. If there is a remainder it will use Auto-Pay to cover these difference.

Did you make a one-time payment using your credit card on file? If yes, then that's the credit card charge that you see on your statement.

Dial 611 from your phone. If it reports a balance then the amount is still in your funds and will be used on your next renewal.

Re: Charged double

Courtneydawn99 — Mon, 08 Jun 2020 15:38:44 GMT

I guess I should clarify: I put a payment on my account that totalled 50$ so 57.50$ came out of my bank, the following day another 57.50 came out of my bank and the 50$ payment on my account is no longer there.

Re: Charged double

gpixel — Mon, 08 Jun 2020 15:47:25 GMT

@Courtneydawn99 I suggest contacting customer support here

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST