topic Re: Activated SIM - still unable to receive calls in Get Support

Activated SIM - still unable to receive calls

ABCS — Wed, 05 Jan 2022 17:08:55 GMT

I activated my SIM card online about 12hrs+ ago. I still cannot receive calls on my cell. I transferred my number over from SpeakOut. I probably didn't enter the right SpeakOut account or PIN, so who do I follow up with? Thanks.

Re: Activated SIM - still unable to receive calls

kselmak — Fri, 17 Jul 2020 14:45:13 GMT

Contact moderators https://publicmobile.ca.ada.support/chat/

Ask for hunger transfer and give all the information again

Watch for new private message (upper right corner)

Re: Activated SIM - still unable to receive calls

gblackma — Fri, 17 Jul 2020 14:47:08 GMT

@ABCS here's a link to what @popping posted on porting from speakout. What is needed to complete the port https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-number-from-Speakout-Apply-also-to-Petro-Canada-Mobility/m-p/365194/highlight/true#M6907 . Welcome to PM. Stay safe.

Re: Activated SIM - still unable to receive calls

RossN — Fri, 17 Jul 2020 14:52:18 GMT

@ABCS wrote:
I activated my SIM card online about 12hrs+ ago. I still cannot receive calls on my cell. I transferred my number over from SpeakOut. I probably didn't enter the right SpeakOut account or PIN, so who do I follow up with? Thanks.

@ABCS you can contact a moderator click on ? Bottom right corner ask Simon to speak to a human this will generate a ticket to contact a moderator response time is 2 to 48 hours check envelope top right corner for response

Re: Activated SIM - still unable to receive calls

geopublic — Fri, 17 Jul 2020 15:36:17 GMT

@ABCS Porting a number from Speakout requires the correct PIN or IMEI as they don't use Account numbers.

Click the ? Type mod and provide the correct info so that PM can resubmit the port request with the correct info.