topic Cannot receive phone calls in Get Support

Cannot receive phone calls

Mafa — Wed, 05 Jan 2022 17:08:48 GMT

Re: Cannot receive phone calls, new to the community

Mafa — Fri, 17 Jul 2020 12:02:04 GMT

Re: Cannot receive phone calls

RossN — Fri, 17 Jul 2020 12:16:00 GMT

@Mafa Hello did you just sign up and port your number? If so it can take a few hours for completion of port

Re: Cannot receive phone calls

Mafa — Fri, 17 Jul 2020 12:04:49 GMT

I have waited ten hours now

Re: Cannot receive phone calls

Mafa — Fri, 17 Jul 2020 12:05:38 GMT

I did signup on line

Re: Cannot receive phone calls

Mafa — Fri, 17 Jul 2020 12:06:55 GMT

How do I port my number? I can make phone calls but not receive.

Re: Cannot receive phone calls

RossN — Fri, 17 Jul 2020 12:10:58 GMT

@Mafa @If it is a landline it can take up to a week if cell then you can contact a moderator as your port may have failed click on ? Bottom right corner ask Simon to speak to a human this will generate a ticket to contact a moderator response time is 2 to 48 hours check envelope top right corner for response

Re: Cannot receive phone calls

gblackma — Fri, 17 Jul 2020 12:09:47 GMT

@Mafa did you ask at sign up to have your phone number transferred over to Public Mobile from your previous provider? This is known as porting.

Re: Cannot receive phone calls

computergeek541 — Fri, 17 Jul 2020 12:14:34 GMT

@Mafa

Please note that solutions are granted to others who have helped. I've removed the solution both times.

As for trying figure out what's hapenning with your service, this really does sound to be a porting issue.

Re: Cannot receive phone calls

maximum_gato — Fri, 17 Jul 2020 13:04:12 GMT

@Mafa

We need a little more info from you.....you activated online and it sounds like you ported your number from your former provider upon activation. Who was your former provider?

Was your account active with that provider?
If it was koodo....was it prepaid or a postpaid account?
Was it a mobile account or something else like a landline?
Did you have porting protection? If so did you remove it prior to porting?
Have you tried your old sim in your phone to recieve calls? Does it work?
Have you checked your old account.....still active? Or cancelled?

Ultimately you will need to contact the moderators to complete your port but you may still have to contact your previous provider if you need to remove port protection for example.

Re: Cannot receive phone calls

will13am — Fri, 17 Jul 2020 14:10:41 GMT

@Mafa , please follow the information provided in this announcement for number porting.

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015

Re: Cannot receive phone calls

fdrcamb519 — Fri, 17 Jul 2020 14:36:38 GMT

@Mafa

Did you port from a land line or voip service, that could take a few days up to a week To complete porting

Re: Cannot receive phone calls

geopublic — Fri, 17 Jul 2020 15:42:18 GMT

@Mafa

Public Mobile recommends to take the following steps if you need to port-in a number:

Be sure to note the best practices below to ensure a smooth process:

Only the authorized account holder can transfer a number.
You cannot transfer numbers between Public Mobile accounts.
Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:

Previous provider Account Number
Name on the account
Phone number
To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator. Include the info from above.

Hope this helps!

Re: Cannot receive phone calls

Conoli — Tue, 28 Jul 2020 15:41:20 GMT

I can’t either. Calls go straight to voicemail. Did you get yours fixed?

Re: Cannot receive phone calls

hairbag1 — Tue, 28 Jul 2020 15:45:01 GMT

@Conoli wrote:
I can’t either. Calls go straight to voicemail. Did you get yours fixed?

You'll receive way more help by starting a new thread.