topic Payment? in Get Support

Payment?

oldslow — Wed, 05 Jan 2022 17:08:36 GMT

For some reason auto pay failed for my wife's June 6 payment.

I made a one time payment and reconfigured the card.

Says status is active but phone is not working? Ideas?

Re: Payment?

hairbag1 — Sat, 06 Jun 2020 23:50:19 GMT

@oldslow wrote:
For some reason auto pay failed for my wife's June 6 payment.
I made a one time payment and reconfigured the card.
Says status is active but phone is not working? Ideas?

Try rebooting phone.

Try turning on Airplane mode for a couple minutes, then rebooting phone.

Let us know if anything helps.

Re: Payment?

gblackma — Sat, 06 Jun 2020 23:56:30 GMT

@oldslow try the lost/ stolen trick. From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If this fails contact a moderator and ask them to reset your service. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.

Welcome to PM .

Re: Payment?

oldslow — Sat, 06 Jun 2020 23:59:53 GMT

Working. Thanks

Re: Payment?

hairbag1 — Sun, 07 Jun 2020 00:04:33 GMT

@oldslow wrote:
Working. Thanks

Good newz indeed.

Have a great weekend.