topic Re: SIM card not working in Get Support

SIM card not working

Irene43 — Wed, 05 Jan 2022 17:08:16 GMT

New user to Public Mobile. My Iphone 6 is not picking up the SIM card that I just installed. I'm a little confused as I had two previous providers. So the phone should be unlocked. The SIM card was bought about a year ago but just never installed it. Would that have anything to do with it?

Thanks

Re: SIM card not working

geopublic — Thu, 16 Jul 2020 18:36:29 GMT

@Irene43 The sim card should be fine so that's not the issue. Did you activate your sim card?

Re: SIM card not working

computergeek541 — Thu, 16 Jul 2020 18:37:09 GMT

@Irene43 wrote:
New user to Public Mobile. My Iphone 6 is not picking up the SIM card that I just installed. I'm a little confused as I had two previous providers. So the phone should be unlocked. The SIM card was bought about a year ago but just never installed it. Would that have anything to do with it?

Thanks

It doesn't matter how long ago you got the sim card. Is there any error message on the phone's screen such as "SIM not supported"?

Re: SIM card not working

Triguy — Thu, 16 Jul 2020 18:37:55 GMT

Sim cards don't expire. Was the sim card used previously to setup an account ? Try removing and reinstall the sim.

Re: SIM card not working

will13am — Thu, 16 Jul 2020 18:46:02 GMT

@Irene43 , is the phone unable to detect the SIM card? If so try removing and reinserting it.