topic Re: Paid twice for service for June 2020 in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-twice-for-service-for-June-2020/m-p/552900#M383965 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/2451">@rhonda</a>&nbsp; can you log into selfserve what does the status say?</P><P>&nbsp;</P><P>What does payment history show?</P><P>&nbsp;</P><P>Does it show available balance?</P><P>&nbsp;</P><P>Can you post a screenshot, removing personal info?</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 05 Jun 2020 21:43:37 GMT mimmo 2020-06-05T21:43:37Z Paid twice for service for June 2020 https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-twice-for-service-for-June-2020/m-p/552898#M383964 <P>I have auto pay on my account and service was ended but my bank account shows that it is paid. Can you please look into this for me and let me know what has happened?</P><P>Thank you in advance.</P><P>Don</P> Wed, 05 Jan 2022 17:08:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-twice-for-service-for-June-2020/m-p/552898#M383964 rhonda 2022-01-05T17:08:06Z Re: Paid twice for service for June 2020 https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-twice-for-service-for-June-2020/m-p/552900#M383965 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/2451">@rhonda</a>&nbsp; can you log into selfserve what does the status say?</P><P>&nbsp;</P><P>What does payment history show?</P><P>&nbsp;</P><P>Does it show available balance?</P><P>&nbsp;</P><P>Can you post a screenshot, removing personal info?</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 05 Jun 2020 21:43:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-twice-for-service-for-June-2020/m-p/552900#M383965 mimmo 2020-06-05T21:43:37Z Re: Paid twice for service for June 2020 https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-twice-for-service-for-June-2020/m-p/552902#M383966 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/2451">@rhonda</a>&nbsp;is there a credit balance for the extra payment when you dial 611? Thanks.&nbsp; And what is the staus of your account when you log in? Stay safe.&nbsp;</P> Fri, 05 Jun 2020 21:46:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-twice-for-service-for-June-2020/m-p/552902#M383966 gblackma 2020-06-05T21:46:19Z Re: Paid twice for service for June 2020 https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-twice-for-service-for-June-2020/m-p/552917#M383967 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/2451">@rhonda</a>&nbsp; Access selfserve or dial 611 from your device to reactivate your account.</P> Fri, 05 Jun 2020 22:02:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-twice-for-service-for-June-2020/m-p/552917#M383967 geopublic 2020-06-05T22:02:02Z Re: Paid twice for service for June 2020 https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-twice-for-service-for-June-2020/m-p/553261#M383968 <P>Hi&nbsp;rhonda</P><P>&nbsp;</P><P>Please send us a private message concerning your issue.</P><P>&nbsp;</P><P>Marius</P><P>Public Mobile Moderator</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 06 Jun 2020 22:46:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-twice-for-service-for-June-2020/m-p/553261#M383968 CS_Agent 2020-06-06T22:46:20Z Re: Paid twice for service for June 2020 https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-twice-for-service-for-June-2020/m-p/553264#M383969 <P>Marius,</P><P>&nbsp;</P><P>Is it still procedure to send customers through SIMon so that tickets can be properly prioritized in the queue?</P> Sat, 06 Jun 2020 22:55:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-twice-for-service-for-June-2020/m-p/553264#M383969 computergeek541 2020-06-06T22:55:14Z