topic Re: Response time for Moderators in Get Support

Response time for Moderators

RossN — Wed, 05 Jan 2022 17:08:03 GMT

Just a heads up,I had a little issue with rewards it was resolved almost immediately response time is less than an hour today so someone is doing something right(even Simon) thanks for a great job to Dany PM Mod !!

Re: Response time for Moderators

Staliger — Fri, 05 Jun 2020 19:41:02 GMT

@RossN That's good news! Perhaps in the future response will be very fast from them.

Re: Response time for Moderators

RossN — Fri, 05 Jun 2020 19:45:23 GMT

@Staliger personally I think this system works fine for me,it's better than sitting on the phone for hours sometimes and talking to a rep that has no idea what they are doing half the time not to say they are all like that but it really sucks when you get a bad one lol

Re: Response time for Moderators

will13am — Fri, 05 Jun 2020 19:47:18 GMT

With the expansion on the number of moderators, I think gone are the days of waiting 48 hours. Also these days, I would imagine the number of new sign ups is down. The moderator workload must be way down from normal.

Re: Response time for Moderators

gpixel — Fri, 05 Jun 2020 19:48:19 GMT

@RossN I think it's the same with Moderators. some know what they're doing, some don't...

Re: Response time for Moderators

jeffnick — Wed, 24 Jun 2020 17:41:00 GMT

Just used the MOD today for the first time and I must say they got back to me very quickly. Today had Carlos and would like to give a shout out to him. My situation was handled very well and as a new member I was very impressed with the service.

Re: Response time for Moderators

treefrog — Sun, 28 Jun 2020 21:48:26 GMT

Me too. The response was pretty fast even though it was late. They even reset my password in the middle of the night! So far I'm pretty happy with the service at public mobile.