topic Re: 3 week no service, and now the sim of previous carier is blocked in Get Support

3 week no service, and now the sim of previous carier is blocked

Wa — Tue, 04 Jan 2022 18:22:36 GMT

Hello I hope everyone will be fine. I think I had the same issue that other already experienced. I tried to activate my sim on 19th of Nov at payment section I entered all the information correct after that I submit for activation. Error appears you cc information are wrong, if this happen again try to contact your cc provider. I tried 8 times through 3 different credit cards but the error message was same. I didn't stop here I bought vouchers and then I tried again but I couldn't get the activation done. After that I checked my cc statement I was shocked that cc charged 8 times for $120. In the morning I got 7 email with my account information. I tried to enter the information at self serve but the email is not listed.I insert the sim nothing is there.sent an email, some private messages to different mod but no reply. Now the last thing and the worst thing that my sim card from freedom is stopped working since last morning and I am stuck in no where.I need an urgent help from any mod

Re: 3 week no service, and now the sim of previous carier is blocked

Wa — Wed, 07 Dec 2016 18:58:18 GMT

I tried my pm sim as well but this is also no service,now I have two sim with no service

Re: 3 week no service, and now the sim of previous carier is blocked

jheili99 — Wed, 07 Dec 2016 18:59:27 GMT

hi..

yeah only a mod can help you... i tag one for you again: @Shazia_K

cheers

Re: 3 week no service, and now the sim of previous carier is blocked

CaNuCk07 — Wed, 07 Dec 2016 18:59:35 GMT

HAve you private messaged the moderators?

If so the 19th is where they left off last as dates they were correcting. Either way three weeks is much too long. Hopefully someone can help you out today.

Re: 3 week no service, and now the sim of previous carier is blocked

Wa — Wed, 07 Dec 2016 19:01:01 GMT

Thanks

Re: 3 week no service, and now the sim of previous carier is blocked

Luddite — Wed, 07 Dec 2016 20:15:08 GMT

Do one, or all, of the following:

- post your issue to PM on Facebook/Twitter

- send tech support the webform found by following the "buttons" in this link, https://publicmobile.ca/en/on/get-help

- send a private message to any moderator with your phone number and a description of what has happened, but given their backlog it will likely be several days before they respond.

Meanwhile, if your service is down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Re: 3 week no service, and now the sim of previous carier is blocked

rubberduck — Wed, 07 Dec 2016 20:39:27 GMT

I have done all those things, zero response on any channel. It is getting ridiculous and I just filed a complaint with CCTS.