topic Re: Samsung a20 in Get Support

Samsung a20

Nickkovacs — Wed, 05 Jan 2022 17:07:37 GMT

Just bought a new phone a20..and I cannot access the network provider to make phone calls. How do I set it up? My sim card is in but it's not working at all.

Re: Samsung a20

gblackma — Wed, 15 Jul 2020 22:16:06 GMT

@Nickkovacs restart your phone. Remove and reinsert the SIM. Wait 5 minutes and restart it. Stay safe. If thus doesn't work do a network reset. Stay safe.

Re: Samsung a20

Dunkman — Wed, 15 Jul 2020 22:17:24 GMT

@Nickkovacs

More details would be helpful. Are you an existing customer and just switching phones? Did you just activate a new account/plan? Port over a number? Is your account status active or suspended? Completely new phone or used phone? etc.

Re: Samsung a20

Nickkovacs — Wed, 15 Jul 2020 22:25:02 GMT

Brand new phone.. Ported phone number.. Existing customer.. Active account

Re: Samsung a20

gpixel — Wed, 15 Jul 2020 22:33:12 GMT

@Nickkovacs try resetting your network settings

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart

Re: Samsung a20

geopublic — Wed, 15 Jul 2020 22:36:59 GMT

@Nickkovacs What happens when you dial 611?

Re: Samsung a20

Nickkovacs — Wed, 15 Jul 2020 22:43:11 GMT

Not registered on network

Re: Samsung a20

Nickkovacs — Wed, 15 Jul 2020 22:44:24 GMT

This doesn't work..is the a20 compatible with public mobile?

Re: Samsung a20

Nickkovacs — Wed, 15 Jul 2020 22:51:40 GMT

It's a brand new phone out of the box..it can't be locked to previous provider

Re: Samsung a20

gpixel — Wed, 15 Jul 2020 22:52:41 GMT

@Nickkovacs

1. Open Settings>Connections>mobile networks>network operators>search for networks
2. Tap the network you would like(Public Mobile)
or you can let it automatically search for the network
3. Restart your phone

also

try changing your preferred network type to 3g

Re: Samsung a20

geopublic — Wed, 15 Jul 2020 22:59:09 GMT

@Nickkovacs That means that the phone is blacklisted or your account hasn't been provisioned properly. Submit a ticket asap. Just because a phone is brand new in an unopened box doesn't mean it can't be blacklisted. Did you purchase the phone from a retail location?

Re: Samsung a20

Nickkovacs — Wed, 15 Jul 2020 23:05:52 GMT

Retail location yes

Re: Samsung a20

Dunkman — Wed, 15 Jul 2020 23:18:42 GMT

@Nickkovacs

Samsung a20 is compatible with Public mobile.

Maybe try the SIM card in your old phone. To determine whether hardware issue versus PM Service problem.

Re: Samsung a20

fujiyama — Wed, 15 Jul 2020 23:29:28 GMT

Doesn't hurt to ask Samsung via Live Chat to make sure it really is unlocked, it's quick and painless. Let us know the results, we can help with further troubleshooting afterwards 🙂

https://chatbot.samsungcs-canada.com/chatbot?source=dotcom

Re: Samsung a20

computergeek541 — Thu, 16 Jul 2020 04:33:02 GMT

@gpixel wrote:
@Nickkovacs your phone is locked to the previous provider. call Samsung or the previous provider to get it unlocked

or maybe it's blacklisted...

@gpixel @fujiyama

This phone is not locked to another carrier. If the phone was locked to another carrier, it would have prompted the user for a SIM Network Unlock PIN or SIM Network Unlock PUK as soon as the device was turned on with the Public Mobile sim card inserted.

Re: Samsung a20

gpixel — Thu, 16 Jul 2020 05:27:33 GMT

@computergeek541 that is correct. thanks