topic Plan expired in Get Support

Plan expired

Psagi — Wed, 05 Jan 2022 17:07:34 GMT

I was not using my mobile due to covid. Now I realized its past 90 days.

I want to restart my service with old number. Could you reset with my old phone number

Re: Plan expired

Carniam — Thu, 04 Jun 2020 18:12:46 GMT

Sorry though after 90 days the number is deactivated. You will need a new sim and a new number

Re: Plan expired

Triguy — Thu, 04 Jun 2020 18:13:53 GMT

You would need to purchase a new sim and setup a new account and phone#. After 90 days your account gets deacitvated.

Re: Plan expired

gblackma — Thu, 04 Jun 2020 18:26:01 GMT

Your plan is closed @Psagi . You need to a new sim card and different unique email address. You can try reactivating and contact the moderators and ask them to flag your number if it came from the Telus family. If you are lucky, you may get it back. If not, it would have reverted to wherever you ported it from.

May I suggest that you buy your SIM card from Canadian cell supplies https://canadiancellsupplies.com/collections/latest-products/products/public-sim-card

Currently sims are $3.99 each with free shipping.

If you decide to reactivate.

Here's 4 articles on activation and porting and the Refer a friend reward if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Stay safe.

Re: Plan expired

popping — Thu, 04 Jun 2020 18:24:24 GMT

@Psagi wrote:
I was not using my mobile due to covid. Now I realized its past 90 days.

I want to restart my service with old number. Could you reset with my old phone number

90 days after suspension, your account will be canceled and you number will be return to the provider who gave your your phone number. But if your number was provided by PM, Koodo or Telus, you can contact moderator to determine whether your old number is still in the Telus phone number is still in the Telus number recycle waiting pool. If yes, you may aget your phone number back. But there is no guarantee.

But you need a new PM SIM card to activate a new account/plan.

Re: Plan expired

kselmak — Mon, 15 Jun 2020 17:16:49 GMT

Is it originally public mobile number or did you transfer it?

Is it still available? What happens when you call it?

Welcome back