topic Re: Porting a Landline ? in Get Support

Porting a Landline ?

GusP — Wed, 05 Jan 2022 17:07:33 GMT

Does anyone have any expirence porting a landline ? If so how did that go and how long did it take ?

My mom is switching her Bell landline to cell and coming over here to Public Mobile.

Can you port a landline at activation ? Or will you have to talk to the Moderators after activating to port a landline ?

Re: Porting a Landline ?

gblackma — Wed, 15 Jul 2020 21:23:21 GMT

@GusP you can port at activation. It will take at least 7 days and up to 2 weeks to complete. Her Bell account must be active to port. The port will close it once its completed. Remove the credit card off of the acccount if its only for the phone. Stay safe.

Here's 3 articles on activation and porting and the Refer a friend reward if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: Porting a Landline ?

shep22 — Wed, 15 Jul 2020 21:31:21 GMT

@GusP wrote:
Does anyone have any expirence porting a landline ? If so how did that go and how long did it take ?

My mom is switching her Bell landline to cell and coming over here to Public Mobile.

Can you port a landline at activation ? Or will you have to talk to the Moderators after activating to port a landline ?

@GusP yes you can port at activation but it is recomended to take a temp number at activation because it take 3 to five days for port to complete then contact a moderator they will need

Landline Phone Number Transfer

Alternate Phone Number

Complete billing address

First and Last Name of the account holder

account number Bell

To complete your port-in request, please open click this link and type in “port request” to be put in touch with a Moderator. Include the above info.

Note Landline ports can take up to 5 business days to complete.

Re: Porting a Landline ?

popping — Wed, 15 Jul 2020 21:27:08 GMT

@GusP

Porting a landline takes about 1 week to port.

You should get a temporary PM number first during activation.

Then port the landline number after your mother like the PM service before porting her landline number to PM.

Re: Porting a Landline ?

geopublic — Wed, 15 Jul 2020 21:28:21 GMT

@GusP Takes ~5 days to port. Best to pick a temporary number and then setup the port. If for any reason the account does not get provisioned properly during activation setting up the landline port at the same time will just complicate things further.

Re: Porting a Landline ?

esjliv — Wed, 15 Jul 2020 21:33:42 GMT

Hi @GusP ,

I ported my Bell home phone to Public Mobile. You can do the whole thing on the activation page.

How to Activate:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

Follow these instructions and it should go as smoothly as my activation did. The porting took about 3 days to complete for me. No need to notify Bell, but you can if you want to.

Also, there should be no need to contact the Moderators to complete this.

Re: Porting a Landline ?

GusP — Wed, 15 Jul 2020 21:33:45 GMT

@shep22 Yeah it makes sense to get a temporary number because if anything goes wrong the moderators are one reply away.

For the alternative phone number is that just if anything goes wrong or is passed to bell as a verification to port ? Because I don't think her bell account has a alternative number.

Re: Porting a Landline ?

shep22 — Wed, 15 Jul 2020 21:35:15 GMT

@GusP wrote:
@shep22 Yeah it makes sense to get a temporary number because if anything goes wrong the moderators are one reply away.

For the alternative phone number is that just if anything goes wrong or is passed to bell as a verification to port ? Because I don't think her bell account has a alternative number.

@GusP yes it's just to contact you if there are problems

Re: Porting a Landline ?

geopublic — Wed, 15 Jul 2020 21:37:12 GMT

@GusP wrote:
@shep22 Yeah it makes sense to get a temporary number because if anything goes wrong the moderators are one reply away.

For the alternative phone number is that just if anything goes wrong or is passed to bell as a verification to port ? Because I don't think her bell account has a alternative number.

The alternative number should be set to a number you can be reached at if PM needs to contact you if there are any issues with your port.

Re: Porting a Landline ?

shep22 — Wed, 15 Jul 2020 21:45:22 GMT

@GusP

@GusP wrote:
@shep22 Yeah it makes sense to get a temporary number because if anything goes wrong the moderators are one reply away.

For the alternative phone number is that just if anything goes wrong or is passed to bell as a verification to port ? Because I don't think her bell account has a alternative number.

@GusP the whole process went very smooth for me when I did it a few weeks ago with the help of all the fine folks that helped me here @geopublic @gblackma comes to mind😁

Re: Porting a Landline ?

pcroutch — Tue, 28 Jul 2020 21:19:11 GMT

Thanks for the help. I was told 24 - 48 hours to port my landline to my temporary phone number given....So I will just wait if it takes up to 5 days. Or in 6 days I will trying doing it on the public mobile website.

Re: Porting a Landline ?

Jb456 — Tue, 28 Jul 2020 21:21:00 GMT

@pcroutch don't forget a referral code for a $10 signup bonus.

Welcome to Public Mobile 🙂